How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Appliance Parts Your Own Question

Appliance Parts
Appliance Parts, Home Appliance Tech
Category: Appliance
Satisfied Customers: 262
Experience:  Appliance tech since 1992. Factory authorized
70080267
Type Your Appliance Question Here...
Appliance Parts is online now
A new question is answered every 9 seconds

I have a side by side ge refrigerator, Model gsl25jfpd bs .The

Resolved Question:

I have a side by side ge refrigerator, Model gsl25jfpd bs .The water dispenses in the door but no ice. Ice is being made and the attachment turns but the shaft in the tray doesn't turn. What can I do?
Submitted: 2 years ago.
Category: Appliance
Expert:  Appliance Parts replied 2 years ago.

Appliance Parts :

Hi my name isXXXXX have been an appliance service tech since 1992.
Do you have a ohm/volt meter by chance?

Appliance Parts :

Without an ohm/volt meter we would be guessing a Board in the dispenser, the micro switch behind the dispenser, the auger motor itself is shorted or froze up.
Have you remove the bucket and closed the door to see if you hear it running when activated?

Expert:  Appliance Parts replied 2 years ago.

Moved to message board, please reply here. Thank you

Customer: replied 2 years ago.


I removed the bucket and pushed in the switch and the unit on the back wall turns. I put the bucket back in and it seems to bind up like the auger in the bucket won't move.

Expert:  Appliance Parts replied 2 years ago.
I would suggest replacing the whole assembly part# XXXXX
This would come complete and you would have less trouble.
You can find them on RepairClinic.com or use Google search for best pricing.
Will save you some trouble and hassle, thank you.

Rating my response does not close this question. After you rate me you can continue to ask follow-up questions at NO ADDITIONAL CHARGE. If you need anything else, please just let me know at any time.
Customer: replied 2 years ago.


so the part WR17X11419 is this the whole bucket? Is there a way to fix it?

Expert:  Appliance Parts replied 2 years ago.
More than likley the blades are jamming or warped and the middle auger is cracked.
You can but the parts are very difficult to reassemble once removed. I would not recommend it. That is why i am suggesting replacing the assembly and be fixed right the first time.
Appliance Parts, Home Appliance Tech
Category: Appliance
Satisfied Customers: 262
Experience: Appliance tech since 1992. Factory authorized
Appliance Parts and 2 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 

Related Appliance Questions

Chat Now With An Appliance Technician
Appliance Parts
Appliance Parts
256 Satisfied Customers
Appliance tech since 1992. Factory authorized