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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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Hi there...I have a Jenn-Air stove top stove that is about

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Hi there...I have a Jenn-Air stove top stove that is about 8 yr old. Model # XXXXX serial # XXXXX I used the clean feature Sat night. I had only used it once before and remembered it took about 3 hr total. The other nightt, after pressing the clean button, it asked me for a time so I put in 3 hr. Needless to say the stove was locked for about 5 hr. Now however, the stove elements will not work. Every other part of the stove works - clock, top elements, the fan goes on for the convection part but not the actual elements.
I am thinking that there might be a fuse somewhere that is blown or the stove elements are completly burnt or there is something in the electric panel.

Thanks for you help!!! No Christmas baking done yet!!
Lynn - Ottawa/Canada ..[email protected] - XXX-XXX-XXXX.

Hello, Thank you for using this service, I will be helping you with your problem today

Good morning, I don't see a thermal fuse for this model. in most cases on these the latch assembly switch fails. this did unlock correct ?

Customer: replied 4 years ago.

Hi Bryan


Yes it seemed to unlock when ready.The door remained locked until the heat was considerably lower - about 2 hr.

Now when I press any of the buttons on the panel, the only one that will not come on is the clean one. Even the dry button comes on.

I am looking for the manual as I had bought the stove from a friend 18 months ago. I did not use the manual the other night and think that I entered the clean time way too long.

well this could be one of two problems , 1 the oven control has failed or 2 the lock/latch assembly has a bad switch. if the switch on the lock assembly fails the oven will not run after self clean. I believe that is more likely the issue then the control. Door Lock Motor and Switch Assembly 74005575        Main Product View are you planing on repairing this yourself ?
Bryan and 2 other Appliance Specialists are ready to help you
Customer: replied 4 years ago.

My son is a mechanic and very handy and I am pretty good but we would need the exact part. How difficult is it to fix?

Looking at the door, i have taken off the screws on top ( 4) and it looks like the front part of the panel of the door needs to come off to access the lock assembly.

yes you need to take the front apart and possibly lift the top also to access this. I cant find the diagrams though sorry.if you son is good he can probably figure that out. just make sure the power is off . heres a link to the part. well wishes and thanks, Bryan
Customer: replied 4 years ago.

Thanks Bryan... have a great day!


Same to you and thanks, XXXXX XXXXX great holiday season Smile, Bryan
Bryan and 2 other Appliance Specialists are ready to help you
Customer: replied 4 years ago.

yes... have a great holiday season yourself... hopefully I can get on with my holiday baking!!