Hello, Thank you for using this service, I will be helping you with your problem today
good evening,this is baging around as it tries to spin ? the drum banging ?
Yes, the drum bangs against the side. But it doesn't do this every time it spins. Also, when water is sounding like it's coming into the drum (can't tell b/c the lid locks) I can see water running right out the pipe that exits the washer. Additionally, it's never finished a cycle.
the drain pipe runs out the bottom of the washer and goes down a mild slope to the drain in the floor of my basement. The drain pipe never goes above the level of the hole that exits the washer. The drum is very loose if I reach in and move it-it will smash into the wall of the machine-I can even see it dent the machine wall out when I do this.
I'll try to send you a video of what the washer is doing as well. Hopefully that will help. this thing won't let me attach videos, so if you can give me your actual email, then I can send a short video I just took.
So, just by raising the hose, things are working better already. However, are you concerned about that drum being so free-moving? If you aren't, maybe I'll run a cycle and see if the problem is fixed just by raising the hose.
I will. Can I email yuou back in this program if it seems off-balance? So right now, it's spinning pretty fast and it seems totally stable. But this is odd since it can smash into the side of the cabinet so hard that it dents... Who knows. If I can, I'll email back in this program if it's still broken. Thanks!