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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12008
Experience:  15 yrs. experience as a certified appliance technician.
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Large blue belt was lying among dishes in Kenmore (its either

Resolved Question:

Large blue belt was lying among dishes in Kenmore (its either model 665.12892, 665.15894 or 665.15899 as user manual lists) at end of a wash cycle.

There is an extra belt exactly like it provided -- approximately 20 inch circumference). I found it in the user manual. In other words, Kenmore gives you an extra belt.

Where do I reinstall the belt -- I cannot find mention in user manual.

This washer bought in 2001.

Thanks in advance.
Submitted: 1 year ago.
Category: Appliance
Expert:  Bryan replied 1 year ago.

Hello, Thank you for using this service, I will be helping you with your problem today

there are no belts inside the dishwasher itself most likely this is a seal. (pump assembly) can you send a picture of it ?

Customer: replied 1 year ago.

how do i send the the photo -- I have it now

Expert:  Bryan replied 1 year ago.
follow this video, click here. Video
Customer: replied 1 year ago.

There is no paperclip link anywhere on the page! Please doenload it from here, where I just uploaded it


 


https://www.yousendit.com/dl?phi_action=app/orchestrateDownload& amp;rurl=https%253A%252F%252Fwww.yousendit.com%252Ftransfer.php%253Faction%253Dbatch_download%2526send_id%253D1835535376%2526email%253D4474e4a4b098cbdfaaf039f1b2cc090c&s=19104&cid=tx-02002207350200000000

Expert:  Bryan replied 1 year ago.
sorry it says page not found. I dont know how to tell you to send it. I dont know your end of this site.
Customer: replied 1 year ago.

try this one pls


 


https://www.yousendit.com/download/WUJiaUNNNDJvQUlQWWNUQw


 


there's a download button on right


 


can also click the underlined name of file on right


 


thx

Expert:  Bryan replied 1 year ago.
okay got it. now is the seal round or does it have square edges?
Customer: replied 1 year ago.

the Sump ( at bottom of washer) is round and the Seal around it is round, the rubber ring around sump seems to be there; its black


 


may we please speak by phone? either call me on XXX-XXX-XXXX or I'll call u if you provide no.


pls?

Expert:  Bryan replied 1 year ago.
we are not allowed to talk on the phone sorry. have you taken the sump apart yet ?
Customer: replied 1 year ago.

 


No you did not tell me to take the sump apart, and I must leave to go to work. I can respond during the day but I won't have access ti manuals or dishwasher. I can resume in about 9 hours or about this time tomorrow,


 


This request is to find out what the blue rubber ring is , that's all.


I am going to work now. If you can't tell me exactly what the blue rubber approx. 20 " diameter ring is I will not be able to pay


 


Details below.


 


Thanks and goodbye until later or tomorrow



Allan


 


 


The washer is precisely:


Kenmore Dishwasher 665 15892100


 


The parts are listed at


http://www.searspartsdirect.com/partsdirect/part-model/Kenmore-Parts/Dishwasher-Parts/Model-665-15892100/0582/0130000


 


 


Exact Users manual is at


http://www.managemylife.com/mmh/lis_pdf/OWNM/L0504022.pdf


 


A similar (but not exact) install manual is at


http://www.managemylife.com/mmh/owner_manuals/10141/KENMORE-Dishwasher-99010236


Kenmore Dishwasher 665 15892100 - ManualsOnline.com

Expert:  Bryan replied 1 year ago.
I realize I haven't had you take the sump apart yet.the reason I asked is I believe the ring you have is for the sump. if you can take the spray arm assembly and sump apart and see if the ring came from that. I believe its the seal.
Customer: replied 1 year ago.

Thanks Bryan, I will try this tonight

Expert:  Bryan replied 1 year ago.
okay let me know, there a seal around the housing for the spray arm. check that.
Customer: replied 1 year ago.

Hi Bryan,


 


I was leery of tearing apart my dishwasher like you wanted me to since I'd probably ruin it and none of the rubber seals I could see were blue (I mentioned the one around sump was black.)


 


So I spent some focused time researching on the internet tonight. Many other people have found "blue seals" in their dishwasher after it is done running a load. A few answers said that it was probably not part of dishwasher. One said its probably from a plastic food container lid as many of them have such rubber bands.


 


I could also see from the Kenmore parts web site I sent you that none of the seals were blue, not black.


 


I was able to match up the blue rubber with one of our food containers. The strange thing is, there was a similar(but not exact) rubber band in the folder of manuals from when I installed the dishwasher. See embedded photo and this web site. http://www.locknlock.com.au/use_care.php


 


I'd like to pay $15 for your efforts rather than the $30 the service asked for, as you did not get me the answer and wanted me to tear apart my machine. I think you made a real effort in a strange situation, but I do not want to pay $30. How do I do this without ruining your rating?


 


Photo shows offending food container on left w the extra band with the manual.


 



 


 

Expert:  Bryan replied 1 year ago.
I really hate to tell people that it may be from a food container because they think I'm crazy, most of the time its from the machine but I couldn't find any blue ones either but I know some of the older units had different color seals, such as red and blue, sorry, I'm glad you found it though, have a great day and you can request to pay whatever you feel is right. thanks , Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12008
Experience: 15 yrs. experience as a certified appliance technician.
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