How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17629
Experience:  I have been repairing appliances for 25 years, I run my own appliance repair business.
Type Your Appliance Question Here...
Mike is online now
A new question is answered every 9 seconds

I have a GE microwave model # XXXXX My cleaning ladies

Resolved Question:

I have a GE microwave model # XXXXX My cleaning ladies probably used a liquid on it to clean it and it doesn't heat anymore. I tried to disconnect for an entire evening with no better results. I even ran a hair-dryer over the top of the module again to no effect. The clock can be set; the turntable runs but the microwave won't heat anything. Question: can you help me or should I invest in a new one? Also: is a 1.7 cu. ft. micro the correct replacement? I guess using model numbers starting in the 1700's, ie. model # XXXXX? Tom
Submitted: 1 year ago.
Category: Appliance
Expert:  Mike replied 1 year ago.
Hi my name isXXXXX will be assisting you with this problem.Please allow me some time to do research and type a response to each of your posts.

The problem here is either going to be the magnetron, High voltage capacitor, High voltage diode or the door switch. This is not a good DIY fix because factory test equipment will be needed to accurately diagnose the problem plus the unit stores lethal voltage even when unplugged.

I recommend you take the unit down and take it to a experienced workshop to have it fixed. The cost would be anywhere between $150 - $250, Bearing in mind that most new units cost around $299 you may want to look for a new unit.

After the warning given if you decide you want to fix this yourself and have a multi meter and amp meter I would be happy to assist you further :)

Please feel free to come back after rating me "ok service or above" or for any additional questions or assistance that may be needed.

Sometimes I will have to give bad news, Please try to find it in yourself to rate me for the service not the bad news.

Please also remember that if this repair is beyond your ability I have still done my job in answering - where the problem is and how to fix it, Please be fair and rate me "ok service or above" so that I my gain credit for my time and effort.

Thanks!

Mike
Mike, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17629
Experience: I have been repairing appliances for 25 years, I run my own appliance repair business.
Mike and 7 other Appliance Specialists are ready to help you
Customer: replied 1 year ago.

That news was discouraging, Mike! $30 to find out that you need a new microwave (NOT your fault, of course!) My GE model WAS # XXXXXXXXXXX built in 2004. Question: should I buy a model in the 1700's like JVM 1740.... even though my old model is in the 1800's, ie; 1870...? Should I replace THIS GE with ANOTHER GE to continue to coordinate with the other GE Profile appliances or should that matter? Tom

Expert:  Mike replied 1 year ago.
I'm sorry for the bad news but unfortunately microwaves these days are expensive to repair, I guess the manufacturers would rather you throw them away. Yes I would stick with GE they are a fairly reliable make as much as any other Just a tad more expensive to buy and repair.

Thanks

Mike
Customer: replied 1 year ago.

My wife and I visited Best Buy (A bunch of inexperienced kids!), Costco, JP Richards (again kids!), and finally Home Depot where I found a similar model to my present microwave for $279 (1.7 cu. ft.) by GE. I might have a SMALL problem since the new one might be one inch too high. We MAY have to cut the back-splash one inch, but that model comes closest to my present one. The Home Depot salesman was SOOOOO... more intelligent and answered all of our questions! Again, I would love to wake up tomorrow and the old one is dried and re-couped but I doubt it. Tom

Expert:  Mike replied 1 year ago.
Thanks for the update Tom.

Mike
Customer: replied 1 year ago.


I just BOUGHT a GE Model # XXXX. They'll deliver, install, and cut the tile to make a fit for the 16 1/2 inch height all for a price, of course. Thanks for directing me to buy a new microwave! Tom

Expert:  Mike replied 1 year ago.
Your welcome

Mike

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.