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Hi my name isXXXXX have been an appliance repair tech since 1992. Is the water draining from the machine?
Also have you done a diagnostic test on the machine in the test program?
water drains out during testing, but clothes were wetter than normal when door finally opened. Not sure of how to enter into a diagnostic mode on this model washer, and do not have the manual.
On a second attempted load, the machine stopped with more than 40 minutes remaining on the cycle.