How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Appliance Parts Your Own Question

Appliance Parts
Appliance Parts, Home Appliance Tech
Category: Appliance
Satisfied Customers: 252
Experience:  Appliance tech since 1992. Factory authorized
Type Your Appliance Question Here...
Appliance Parts is online now
A new question is answered every 9 seconds

Washer is not operating. Started a load last night -- stopped in middle of cycle. Have bee

Resolved Question:

Washer is not operating. Started a load last night -- stopped in middle of cycle. Have been unable to get it going again. Tried disconnecting power for 5 mins. as recommended. When I power up and hit start, door locks as if it's going to do something, but then nothing happens. A few minutes later, it starts beeping.

The interruption in cycle has been an ongoing problem since we owned it. Usually, we have to reset and start cyle again -- sometimes SEVERAL times -- to get a load done. But this time nothing!

Very frustrated and disenchanted with product. Called a couple months ago, they sent out service person (WE had to pay) and he said it had to do with water pressure not being strong enough and he left. Thanks a lot! Nothing wrong with water pressure. Lots wrong with washer.
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Parts replied 1 year ago.

Appliance Parts :

Hi my name isXXXXX have been an appliance repair tech since 1992.
Can you supply me the model number off the Whirlpool machine. Should be located inside the door of the inner cavity. Thank you

Expert:  Appliance Parts replied 1 year ago.

Please provide the model number to determine the correct cause. Thanks!

Customer: replied 1 year ago.


WFW915OWWO2

Expert:  Appliance Parts replied 1 year ago.
Lets try a service diagnosis test on the machine:
Starting Service History Mode & Diagnostic Test:
NOTE: The washer must be empty and the control must be
in the OFF state before pressing the touch-pad sequence to
start the test.
1. Close the door.
2. Select any three different keys (except POWER).
Individually press these in a sequence of 1, 2, 3 and then
repeat this sequence two more times. This sequence must
be completed within 8 seconds of the first key press.
These three keys are referred to the 1st, 2nd, and 3rd keys,
based on the order pressed.

After the washer displays the first error, additional presses
of the 3rd key will advance through the errors from newest
to oldest. After clearing the error codes, service diagnostics
shows 88 in the display (on models with a display) or WASH
LED remains on (on models without a display) until diagnostic
is exited or any other mode is activated. Diagnostic mode
can be exited by pressing and holding the 1st key for 5
seconds OR by pressing POWER. After the diagnostic test
has finished, unplug washer or disconnect power cord
and wait for 15 seconds. Then plug in washer or reconnect
power.
Customer: replied 1 year ago.

OK -- have done that, but continuing to press number 3 (maybe a dozen times now) and each time WASH light flashes, then goes out, then comes back to flashing.


Do I need to keep doing this until light stays on?


 


 

Expert:  Appliance Parts replied 1 year ago.
Did you pick any three different keys (except POWER)
And push them in a sequence pattern as advised?
Customer: replied 1 year ago.

Yes. Pressed the three in sequence as instructed. Many lights came on, then off. Then did the repeated presses of 3 as instructed.


 


Wash light would blink, then go out (was waiting for it to stay on, but didn't do that). Now, since waiting for reply, I am getting nothing when pressing 3.

Expert:  Appliance Parts replied 1 year ago.
Alright, it seems we need to skip the diagnostic test on the machine, and go for a failed component test since it is not wanting to go into test. I know you stated you are frustrated with the machine, but i can help you with checking it correctly if you have an ohm/volt meter. This would be the only true way to check the parts instead of just guessing at the issue. The issue maybe a faulty water valve, pressure, switch or control board. All three could produce the same results.
Customer: replied 1 year ago.

Sorry -- I do not have a meter.

Expert:  Appliance Parts replied 1 year ago.
May i suggest then calling another servicer, but make sure the tech is an authorized servicer for Whirlpool? It will be worth it in the long run and faster. If you can supply me your zipcode, i can refer you with someone than can properly diagnosis it. Thank you
Customer: replied 1 year ago.

What do you mean, call another servicer? You mean like a Whirlpool repair person? That is what I was trying to avoid.

Expert:  Appliance Parts replied 1 year ago.

I can help you as much as possible, but an ohm/volt meter would be needed. And i am not just trying to refer you to another service tech. But i would recommend it only, because we could be replacing parts for 2 weeks, till this matter is solved, waiting on parts, then install then getting back to me if the part did not correct it with just guessing. Have you tried calling the same company over but ask them to send a senior tech out instead,and free of charge? If it is a reliable company this should not be an issue.

Customer: replied 1 year ago.

OK, thank you. I will try that if necessary.


 


For now -- whatever we did during the "diagnostics" procedure, it seemed to have awakened the beast. It is now running a cycle, so keeping our fingers crossed it makes it all the way through.

Expert:  Appliance Parts replied 1 year ago.
Sometimes it resets the control, so hopefully that happed.
Rating my response does not close this question. After you rate me you can continue to ask follow-up questions at NO ADDITIONAL CHARGE. If you need anything else, please just let me know at any time
Appliance Parts, Home Appliance Tech
Category: Appliance
Satisfied Customers: 252
Experience: Appliance tech since 1992. Factory authorized
Appliance Parts and 4 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.