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Bob L Your  Appl Pal
Bob L Your Appl Pal, Home Appliance Tech
Category: Appliance
Satisfied Customers: 7339
Experience:  23 Years Major Appliance Repair
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Load started to fill on my Neptune. It started flashing do and now it will not open. It ju

Customer Question

Load started to fill on my Neptune. It started flashing do and now it will not open. It just buzzes
Submitted: 1 year ago.
Category: Appliance
Expert:  Bob L Your Appl Pal replied 1 year ago.
Hello..It is my Pleasure To Be Working With You Today...Sorry you are having this problem..Are you able to tell if there is water in the drum..? Is the buzzing coming from the door lock area..Or is it coming from the bottom cabinet area..?
Customer: replied 1 year ago.

There is water in the drum. The buzz is coming from the lock area.


 

Customer: replied 1 year ago.

Am I going to get an answer?

Expert:  Bob L Your Appl Pal replied 1 year ago.
Sorry about the delay..Can you tell me the model number for this unit..?
Customer: replied 1 year ago.

Where would I find this information

Customer: replied 1 year ago.

MAH5500B

Expert:  Bob L Your Appl Pal replied 1 year ago.
Depending upon the model..If it is the later unit it will be on the top back area of the console..If earlier it will be on the door frame..Are you able to open the door..?
Customer: replied 1 year ago.

No. That is the issue. I cannot open the door.

Expert:  Bob L Your Appl Pal replied 1 year ago.
First make sure the water level is not up past the door opening..Next open the dispenser lid..Remove the four bolts at each corner..Lift the dispenser and dispenser frame out..Look for the door release cord at the front inside of dispenser area..The release looks something similar to fishing line..Pull the release the door should open..Most common problem when this happens is either a door lock assembly out of adjustment or it is faulty...Post back let me know how you make out so far.
Bob L Your Appl Pal, Home Appliance Tech
Category: Appliance
Satisfied Customers: 7339
Experience: 23 Years Major Appliance Repair
Bob L Your Appl Pal and 4 other Appliance Specialists are ready to help you
Expert:  Bob L Your Appl Pal replied 1 year ago.
Heres is a diagram of the release..

graphic
Customer: replied 1 year ago.

Perfect!!! The wash is washing

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Expert:  Bob L Your Appl Pal replied 1 year ago.
Great Job On your part...!!!..Glad you are back up and running..Thanks Bob

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