How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

My self-cleaning double oven model series RBS277/RBS307 has

This answer was rated:

My self-cleaning double oven model series RBS277/RBS307 has locked like it does when self-cleaning and won't unlock. Any suggestions?

Hello, Thank you for using this service, I will be helping you with your problem today

so this is locked and in self clean? when you turn the power back on it actually starts self clean again and you can see the elements heating up red ?

Customer: replied 3 years ago.
Yes, the element is getting red hot. The display pad is blank and none of the keys are responsive.
okay this means the control has failed.the part is available @ the hardest part however is getting the door unlocked so you can remove the control panel. the only way to do this is shut the power off and make a hook out of a coat hanger and fish it down between the door and pull the latch hook over. Door Lock(NNN) NNN-NNNNMain Product View this is difficult and if you can get the door unlocked you will need a tech to open this. pull the latch to the left. thanks and best wishes, Bryan
Bryan and other Appliance Specialists are ready to help you

Related Appliance Questions