Hi, my name is Chas, I am hoping that I will be able to help you with your problem today..
HOw close does it come to closing for you?
approx 2 in
nothing is sticking, the door closes, swings up freely untill allmost in lock position then stops in soft resistance.
Sorry you have me STUMPED, there are bearings in hinges of this model, however to have both bad at the same time would be very unlikely, I am going to open this question up to other experts to see if they have an answer.
i think the lower basket could be the problem due to position. it seems to hit a vertical member in the back causing the front to stick out enough to hit the door before reaching the click position.
Hello, Thank you for using this service, I will be helping you with your problem today
If you take the bottom rack out completely does the door shut correctly ?
bingo! maybe. latch is very hard to bend. not an easy bend.
problem fixed thanks bryan!