Hello, Thank you for using this service, I will be helping you with your problem today
try holding the light button in. (the one that turns the light on and off when you open the door) and while holding that button in and not releasing it put the range back into self clean and let it run about a minute holing that button in. then hit cancel while still holding the button and wait until the door latch retracts and the self clean shuts off. that should unlock the latch. let me know. thanks , Bryan
Followed your instructions but now the latch assembly is loose needed to lift the latch up and then could fully close the door. Is there a way to tightened the assembly taking off the front piece?