Appliance Repair Questions? Ask a Technician for Answers ASAP
Hello, Thank you for using this service, I will be helping you with your problem today
have you checked the door light switch ? the fan stops when the door is opened if the switch is bad it may not be sending the power to the fan when the door is shut. heres a link to show you how to test that. http://www.repairclinic.com/PartDetail/Light-Switch/WR23X10179/879792?modelNumber=GSS25SGMDBS let me know if its good.
The switch appears to be fine. With the door open I can push it and the light go's out. Should I remove it and test it ?
Just tested the switch with it removed.. Common to center post 0 ohms
when not depressed. When depressed Common to center Open and the other pen 0 ohms. Appears to be ok!
What next ?
The compressor is running fine.. I haven't heard the fan next to the compressor run though.. But the freezer is nice and cold..
Not lately.. Should it run all of the time ? If it is running it is very quiet :)
okay you may just not hear it, their very quite. now to test the voltage on the evaporator fan, go between white and red, (put your meter on dc) you should get 12 volts dc. then test from white to yellow and you should get the same 12 volts dc. or close to that. it may be like 11.5 volts. if your not getting voltage you received a bad board. this happens. let me know, thanks , Bryan
13.36 vdc on the white and red. Zero on the white and yellow..
Would be it ok to just tie the yellow and red together and let the fan run that way ??
If you can give me the pin connectors on the Mboard I can check them there also..
Zero on white and yellow with door switch taped in the depressed position sir..
Ok can we keep this troubleshoot open until I get another board ? Should be the middle of next week !!
Thanks very much !!
One more question before I get my replacement board. Is there a known problem with the possibility of the yellow fan wire shorting out at the connector ? Should I test it to ground or can you give me the pin location on the board to test if from there to the connector in the freezer ?
New Board installed.. Working like a champ.. Thank you Bryan for your excellent direction..
Hi Brian, With a temp gauge, the freezer is getting down to about -5 but the frige side is almsot 50 :( I stuck my finger in the little flap at the top of the freezer that go's to the frige side and pushed it open.. In about 15 seconds it closed. I could hear a little motor running.. then I pushed it open again.. It appears to be staying open right now... Could it have been stuck ? Fan is running great..
It may have been stuck.let it run over night and see if its better. I'm hoping you don't need the damper assembly. it may have just built up some ice and froze. keep your fingers crossed and let me know.thanks Bryan
I let it run for a few mins and increased both the freezer and frig temps to a #7. Compressor kicked in. Went back abut 15mins later and the damper was closed again.. refrig temp 47.. Do you think it's a bad damper at this point ?
Is it safe to just prop it open with a screw driver until I get a new own ?
Would it be better for me to just unplug and remove the damper till I get the part ? Do you have a part # XXXXX the thermistor ?
How can I test the thermistor ? I can spray it with freon. Will it be open or closed when I cool it down ?
Well Darn, Looks like Im loosing ground :( The frige and freezer are empty and I let it run overnight. This morning the frig is about 45 and the freezer is at 18. Freezer set to #7 and Frig #7. Any ideas ? Thanks- Lennie
Yes it's on.. There is a 2 inch gap at the bottom though, I can see the drain hole.
It was open about 1/4th of the way this morning. I think it may be working. When I put the new board in the freezer got down to -5 in about 3 hours.. Now staying right at 18+
Nope no frost at all and the compressor is not running all of the time.
I agree on the nightmare :)
Just checked it again, the compressor is running and the temp in the freezer is about -8. The fan in the freezer is running. The damper is closed.. No frost.
Shouldn't it maintain zero in the freezer ?
I have installed a new fan in the freezer. Do I need to change that thermistor?
I will get and change the one on the damper today.
I can't locate another in the refrig side?
Or another on the freezer side :(
Thanks Brian, where in the world is #241 located inside of the frig ?
How do I get to it ?
I found this video.. Looks pretty easy..
In the video they say the one in the freezer is common to failure. So I'll do that one and the one on the damper.. My question is:
You gave me part # XXXXX for the one on the damper.
I'll get one of those today and replace it. I will also get the one in tfreezer at the top of the coils shown in the video. Can you confirm for me that it should be part # XXXXX listed as Temperature Sensor in the parts list.
Your the expert. My thinking though is the one on the damper would be for around 30 degrees where the one in the freezer would be closer to zero degrese ? Pls confirm
I see.. Ok looks like they will both be WR55X10025 I see that's listed as the substitute for either.. I'll get 2 of them today and let you know..
Thanks for being patient with me..
Let ya know later today.. Again, Thank you!
Ok Just replaced the one ontop of the coils in the freezer. (My local service place only had one) Plugged it back in and the compressor is running. It's about 30degreese in the freezer now. I do notice the fan is not running in the freezer.. Is that any indication to you ?
Is there a sequence of buttons or something to reset the computer boad to factory defaults or something ??
I figure within an hour or so the fan should start working?
If that dosen't work, Can I Use the one I took out of the freezer to replace the one one the Damper? It's very easy to get to.
It sounds like it is running but not very fast like it used to..
Does the board increase and decrease the speed?
I ohmed the thermistor I took out.. at room temp about 6.15k In a glass of ice water 14.31k
Serial number didn't correspond to the ones that needed to be cut..
Ok My Bad.. The instructions say.. NOTE: this step is only applicable for the following models:
All Bottom Freezer Models (Mine is a side by side)
My Serial Number is: VD24342
Encoder models with the following serial number prefixes: TD2, VD2, ZD2, and so on..
So since mine is VD24342 Do I cut the wire on Pin 2 of the nine pin connector ??
Since I have not.. Have I possibly damaged the boadr??
Wire cut.. Within about 15 mins of running time the freezer has dropped from 40 to 32.. Freezer fan is running like it should.. I can also feel cold air coming thru the damper.. Yipppiee..
Our other frige is almost dead.. So we really need this one going.
When I initially put the board in, on the back of the frig all over the place are the letters SRS I assumed that was the prefix.. If you haden't alerted me to the jumper I would have never looked inside at the actual serial number.. Hopefully this is the remedy :) I really appreciate your help Brian.. I know all about troubleshooting. I owned and electronic repair shop for 22 years.. We did TV, Vcr, Satellite, commercial audio.. Not frig's or freezers.. I'll post back in a couple hours..
Been checking it about every 20mins.. Got down to 5.. Grrrr Now it's at 40 degree in the freezer. No fan running. :(
Hi Barry, nice to have you aboard.. The freezer is now at about 5deg.
I did your requested test for 1 min. I do Not feel any cool air coming thru the damper. FYI I have Not changed the thermistor in the frig to the damper.
During the test the fan in the freezer was running.
Just went to do as you said and low and belold, holding the light switch in the fresh food section (prior to removing the cover of the damper). I felt cold air blowing.. After about 60 seconds I heard the damper close but only for a few seconds and then it opened up again and it's still blowing cold air.. The freezer is at about 3deg now.
Earlier it got down to 5deg and then shot back up to almost 40 in about 30mins time.
Ok I have it taped off and a pen stuck in the damper. It's about 40deg in there now.
Fyi, I have both set to #6
As of 7:25 am the frig is at 33deg and the freezer at +2deg. Fan was not running but just kicked in about 1 min ago.. I had the damper propped open over 1/2way.. Switch on refrig is still taped. Bad Switch ? or intermittent?
So Blined I cant see past my nose :) All along the refrig door has been almost 1/2" lower than the freezer door.. daugh, I have removed the tape and adjusted the top hing and the bottom nut and they are almost equal at this point.. Took the pen out of the damper. Thermometer is in the frig section now. I'll give it a couple hours. I changed the frig setting to 5.
All in all, the frig light was going off (from what I could see) But it must have been on the very edge and coming on without my knowledge..
Thanks Bunches Barry!! I'll let you know in a couple hours then we hope to transfer food from our old one to this one.. FYI this one is empty.
You are very welcome. thank you for your patience. Its usually not so tough, I am glad its working. I personally am a fan of GE refrigerators so if it ever happens again in the future you need help ask for Bryan or me or anyone and we will get you there. Take the best of care,Barry
Last check, frig was at 35 on a setting of #2, Freezer fluxuates (sp) between 10 and -5.. I went ahead and changed out the thermistor inside the frig.. (the one that is part of the damper assembly).
Just transfered all of our food stuff to this one.. Still keeping the old one Empty and plugged in for a day or so just incase..
I do notice there is low water pressure in the water dispenser.. I just ordered a new filter. Probably has never been changed.
Brian & Barry, I wish to thank you so VERY Much for your expert troubleshooting skills.. And for most of all, being patient with me..
I'll post back in a day or so or if anything else happens with this thing.
Cheers and Happy Holidays to you both,.
Im considering it a done deal.. Freezer stays mostly at zero and the frig at 35.. Im a happy Camper.. Again fellows, THANK YOU