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Hi Rick, thank you for your reply. It is late here so I will try to open the door in the morning and look for the 'string'. That is not my original problem that I was querying - my main question is why it stopped leaving one minute to finish, and this resulted in not being able to open the door. Or will this problem be solved if I can open the door up? Cheers Charlene
Hi Rick the door still is not opened. I opened the bottom area of the front panel and drained the left hand lint collection and the water ran out. I then tried to pull out the black hose with th end on it to see if it opened the door. It didn't. I found it hard to try to open the end of the black small hose. Does the end open please? Is this the hose I pull to try to open the door? What is the purpose of the right hand side black hose please?