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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9596
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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OUR HAMPTON BAY CEILING FAN WHICH IS AN ALTURA 68 IN CEILING

This answer was rated:

OUR HAMPTON BAY CEILING FAN WHICH IS AN ALTURA 68 IN CEILING FAN WITH A REMOTE CONTROL WILL NOT GO ON HIGH ANY LONGER. iT DOES NOT MAKE NOISE AND WILL RUN ON LOW AND MED SPEED. WHAT CAN WE DO TO FIX THISD PROBLEM?
When you press the button on the remote for the high speed does the light come on ?
Customer: replied 4 years ago.


yes it does but not on medium not high

OK so it sounds as if you have a faulty remote transmitter.

You will need the remote and fan model number ?

Customer: replied 4 years ago.

WE HAVE TWO FANS THAT ARE THE SAME MODEL AND WE TRIED THE OTHER REMOTE AND IT DID MAKE ANY DIFFERENCE. DO MEAN THAT WE NEED A NEW RECEIVER THAT IS IN THE FAN HOUSING? tHANKS

if both remotes are doing the same thing (good to know) .

Then yes it will be the reciver in the fan itself.

There are good folks at the phone number below that can take your order
and send you what you need for Hampton Bay products. It is the Home Depot Hampton Bay parts line at 1-877-527-0313.
They will be able to send you the parts. Just have your model number ready.

Whrlp Master Tech and other Appliance Specialists are ready to help you