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Chas
Chas, Home Appliance Technician
Category: Appliance
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Experience:  Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
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I replaced the motor on my maytag bottom freezer and the valve

Resolved Question:

I replaced the motor on my maytag bottom freezer and the valve inlet. I can hear the ice maker working but doesn't seem to be getting water.
Submitted: 2 years ago.
Category: Appliance
Expert:  Chas replied 2 years ago.

Hi, my name is Chas, I am hoping that I will be able to help you with your problem today..

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Thank you for using Pearl.com for your appliance questions, Myself and all the other experts are anxious to help you with your problem today. If you will please explain your problem and the model and serial number we can get started...

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The model number should be on the wall of the fridge?

Customer: replied 2 years ago.

The model number is XXXXX We replaced the motor on the ice maker and the inlet valve. I can hear the ice maker working but doesn't seem to be getting any water.

Expert:  Chas replied 2 years ago.
Does your icemaker have a water filter?
Customer: replied 2 years ago.


Not that I know of.

Expert:  Chas replied 2 years ago.
I didn't think it did, however they made like 11 models of this one, why did you replace the water valve on te unit?
Customer: replied 2 years ago.


Initally we thought that be the problem when the ice maker was not working so went ahead and replaced it and the motor on the ice maker.

Expert:  Chas replied 2 years ago.
So replaced the water valve first?
Customer: replied 2 years ago.


yes

Expert:  Chas replied 2 years ago.
The fill tube that fills the ice maker itself, have you made sure that it was not blocked up with any ice in the tube?
Customer: replied 2 years ago.


No I didn't. I could take the ice maker off and check it. But it will take a few minutes.

Expert:  Chas replied 2 years ago.
Yes please do that, that is number one reason for the ice maker not to be working, you should be able to shine a flash light and see all the way up the tube.
Customer: replied 2 years ago.


would that stop the function of the pump because I don't see any water being pumped through the line

Expert:  Chas replied 2 years ago.
Yes no water would be pumped at all if there is an ice blockage of any type in the fill tube
Customer: replied 2 years ago.


O.K let me check that. Is there any easier way to check without taking off the ice maker?

Expert:  Chas replied 2 years ago.
Disconnect the water line on the back of the unit that is going to the icemaker and blow through it, it should blow through it easily.
Customer: replied 2 years ago.


O.K. did that the line looks fine. Ended up taking the ice maker out and found frozen water in the bottom. Do you think the temp was to low in the freezer from being open so long. Maybe I should wait to turn the arm down on the ice maker until it is back to the regular temp.

Expert:  Chas replied 2 years ago.

The icemaker on this unit will not make ICE until the freezer temps get down to below 10 degrees, then it will cycle for you, is the ice maker just keep cycling or does it stop for a while before continueing to do it again?

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All I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. Click the continue conversation link if you would like to continue this conversation. If you are done and rate a 1 or 2 star please consider using the "continue conversation" link and telling me what more I can do or what more you would have liked that was within my power so that I possibly give you that information or help me improve my customer satisfaction rating.

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Bonuses are welcome if I have helped you a lot, however they are not mandatory

Customer: replied 2 years ago.


I could hear it cycle it seems like it stopped for a short while between cycles

Expert:  Chas replied 2 years ago.
This may sound real stupid, did you ever turn the water back on after replacing the water valve?
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 15890
Experience: Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
Chas and 3 other Appliance Specialists are ready to help you
Customer: replied 2 years ago.

Yes we did.

Customer: replied 2 years ago.


Yes we did. I'm wondering if the wiring is bad going to the pump.

Customer: replied 2 years ago.


Are you still there?

Expert:  Chas replied 2 years ago.
do you have a volt meter to check voltages?
Customer: replied 2 years ago.


Yes I tested it and didn't get a reading. So that's why I'm wondering if it's bad.

Expert:  Chas replied 2 years ago.
you are getting 120 volts to the water valve?
Customer: replied 2 years ago.


Not sure what you mean. Just so you know I am a woman that's pretty good at these things. I checked the wire that connects to the pump with a meter and didn't get a reading.

Expert:  Chas replied 2 years ago.
how did you check for voltages?
Customer: replied 2 years ago.

I checked the prongs that come from the fridge to the pump. Using a voltage meter. It only moved a very little bit.

Expert:  Chas replied 2 years ago.
Was it still hooked to the valve when you checked it? If so try it with it removed from the valve, it shoud read 130 when it calls for water
Customer: replied 2 years ago.


No it wasn' t hooked to the valve.

Customer: replied 2 years ago.


At this point I think I am done for today. I might end up calling someone in to look at it. Thanks for your help.

Expert:  Chas replied 2 years ago.
Your welcome,. Have a great day.

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