Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hi, my name is Chas, I am hoping that I will be able to help you with your problem today..
Thank you for using Pearl.com for your appliance questions, Myself and all the other experts are anxious to help you with your problem today. If you will please explain your problem and the model and serial number we can get started...
The model number should be on the wall of the fridge?
The model number is XXXXX We replaced the motor on the ice maker and the inlet valve. I can hear the ice maker working but doesn't seem to be getting any water.
Not that I know of.
Initally we thought that be the problem when the ice maker was not working so went ahead and replaced it and the motor on the ice maker.
No I didn't. I could take the ice maker off and check it. But it will take a few minutes.
would that stop the function of the pump because I don't see any water being pumped through the line
O.K let me check that. Is there any easier way to check without taking off the ice maker?
O.K. did that the line looks fine. Ended up taking the ice maker out and found frozen water in the bottom. Do you think the temp was to low in the freezer from being open so long. Maybe I should wait to turn the arm down on the ice maker until it is back to the regular temp.
The icemaker on this unit will not make ICE until the freezer temps get down to below 10 degrees, then it will cycle for you, is the ice maker just keep cycling or does it stop for a while before continueing to do it again?
All I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. Click the continue conversation link if you would like to continue this conversation. If you are done and rate a 1 or 2 star please consider using the "continue conversation" link and telling me what more I can do or what more you would have liked that was within my power so that I possibly give you that information or help me improve my customer satisfaction rating.
Bonuses are welcome if I have helped you a lot, however they are not mandatory
I could hear it cycle it seems like it stopped for a short while between cycles
Yes we did.
Yes we did. I'm wondering if the wiring is bad going to the pump.
Are you still there?
Yes I tested it and didn't get a reading. So that's why I'm wondering if it's bad.
Not sure what you mean. Just so you know I am a woman that's pretty good at these things. I checked the wire that connects to the pump with a meter and didn't get a reading.
I checked the prongs that come from the fridge to the pump. Using a voltage meter. It only moved a very little bit.
No it wasn' t hooked to the valve.
At this point I think I am done for today. I might end up calling someone in to look at it. Thanks for your help.