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Hi my name isXXXXX have been an appliance service since 1992.Sounds like you are not getting the time contact voltage. Do you have a model number off the dryer itself.Should be located inside the door or on top console. Thank you
Ok thank you, XXXXX XXXXX pull the manual up.
When you say you can manual help the motor.... What happens when you push the start switch does it hum at least?
Yes, we can hear the hum. Pressing the switch on the door and pushing the start button makes the hum. Holding both on and manually turning the drum a couple of times will start it rotating.
Do you have access to the dryer now? I would need you to remove the rear control panel and we are going to try something.
Sorry, Marvin is golfing and he doesn't like me to touch electric things at all. Can I tell him when he returns and can we get back to you then? It should be around 2:00 pm Mountain Standard time. We are in Arizona.
Have him unplug the dryer, remove the top console by removing the top three screws and on the start switch remove the 3 three wires. Note where they went so they wont be wired back up wrong first. Close the dryer door. Push all three or two wires together plug in. If starts up right away, it is the switch.But tell him, to just do it temporary. For just testing purposed no more than 5 seconds. If it does not start up without manually moving the drum or motor, we will try something else.
Ok. We'll get back to you later on. Thanks
Ok we removed the back and did your suggested wire test. It didn't start. Still hums though. Additional info: Motor will run with no load (no belt on drum); however, I can hold the shaft with my fingers and it won't start rotating.
What did the original motor do? Did it do the same thing?
Pulling the schematic up again, do you have a volt/ohm meter?
No but I can borrow one
Would need it to narrow it down, and not just guess. Can you get one, and get back with me?
I will be available Friday all day 8-5pm eastern time. If i haven't heard back , will type of some test points to show you
Sorry, due to circumstances beyond my control (contractors are here to do some renovations and power won't be available until monday morning) can I get back to you then.
No problem, will be here.
It almost leaves me to be that the power supply to the dryer has a neutral power issue. When you get the volt meter i need you to check the outlet with the power cord plugged halfway in.And check all the connections here on my website for voltage readings on 4 prong outlets and 3 prong outlets.Three and four prong test outlets: http://www.needapplianceparts.com/3prongto4pronghookup.aspxbottom of the page, please check either application you have in your home. If they do not match up, you have an issue with your incoming supply power to the dryer outlet.
Ok, will check and get back to you once I've done that.
No problem just let me know the outcome
ok I've got my meter and checked out the power source and found everything to be as it should be
Lets make sure your ohms are correct on the motor itself then. Check start windings: 3 & 4 on motor should be : 3.00 ohmsrun windings : 5 & 4 on motor should be : 2.25 ohmsJust want to make sure you do not have yet another bad motor
I just uploaded the complete service manual on this machine. On page 19, is the motor test page. http://www.4shared.com/office/mipgJb8V/16023086.htmlYou can go there, sign up for free, and download the manual for free. Let me know
If the motor checks ok, last result would be to change the timer. Part# XXXXX
motor windings on the old motor were checked and found to be good so i think we can eliminate the motor as the culpret.
I would change the timer, you are loosing one side of the voltage
I'll get back to you on that
power still not available however i haven;t purchased a new timer motor because I am not sure if the cost of a new timer motor is worth it especially if it doesn;t solve the problem. talk to you later on monday
I purchased a new timer and installed it. The dryer still does not work ( I'm not happy). What next?
Hi, my name is Chas, I am hoping that I will be able to help you with your problem today..
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Sorry once is enough
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Why won't my Maytag dryer drum start rotating? So far this is what I've done:
1. Replaced the drive motor and installed a new belt
2. Replaced the timer motor assembly
3. Tested input voltages (okay)
4. Checked thermal fuses (okay)
5. Drum will rotate with manual help to get started
6. Motor will rotate with no load (drum removed); however, I can prevent motor from starting just by holding the shaft with my fingers (very little torque). This is with both original and new drive motors and timer motors.
What else can I do?
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