How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tyler Z. Your Own Question

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 56606
Experience:  7+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

Hi...we have a Maytag front loader washer which is not working...Mod#MAH9700AWM. Had

Customer Question

Hi...we have a Maytag front loader washer which is not working...Mod#MAH9700AWM.

Had a friend look at it who has made repairs to other machines in past. He thinks it's a bad sensor which unfortunately is housed in the motor...which he said would have to be completely replaced if it was the sensor. He said it was a bad design. Cost would be
$500-600. Unit listed at $1039...not sure what we paid. Not sure if it's worth trying to fix. Got in 2004 but not used last 2yrs as money was tight.

What do you think?
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

Why do you think it has a bad sensor? What is the washer doing exactly?
Customer: replied 1 year ago.

Our friend said he "thinks" it's a bad sensor.


 


It goes through the fill cycle, after it stops at full it starts to chime "ding dong"....ding dong...etc and error code "OE" starts to flash. It then drains all water and continues to chime with error code "OE" flashing.

Expert:  Tyler Z. replied 1 year ago.
OK so error OE means that the unit doesn't think that the washer is draining all the way. You say that the washer is draining, are you sure it's draining all the water out? This error has absolutely nothing to do with the motor. So if the washer is draining, then it's not not sensing the water level properly and you'll need ot order and replace the water level sensor to fix the issue. Below is a link to the part you need to order.

CLICK HERE

All I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. Click the continue conversation link if you would like to continue this conversation. If you are done and rate a 1 or 2 star please consider using the "continue conversation" link and telling me what more I can do or what more you would have liked that was within my power so that I possibly give you that information or help me improve my customer satisfaction rating.
Expert:  Tyler Z. replied 1 year ago.
I see this question is still open and you haven't rated me, is there anything else I can help you with today?
Customer: replied 1 year ago.

Thanks....I am in Calif and just got home to see your response. You are saying it's the water sensor and should be replaced. Just to make sure you have the correct info from me....it fills ok and just when it seems full it starts to drain and error coe OE flashes. It continues to drain until it empties completely. The motor never starts or gets to the wash cycle.


 


I just want to confirm after this info that you still feel it's the water sensor?


 


Thanks for your prompt previous reply.


 


Bob Carter

Expert:  Tyler Z. replied 1 year ago.
I guess it depends on how long it's taking to drain. It should only take a minute or two to drain the entire tub. If it's taking 5+ minutes, then I'd clean out the drain catch or replace the drain pump because it's not draining fast enough which is why you're getting the OE error code. The drain catch is just behind the little access panel in the lower corner on the front of your washer.

Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 56606
Experience: 7+ years being an appliance technician with factory training.
Tyler Z. and 8 other Appliance Specialists are ready to help you
Customer: replied 1 year ago.

Thanks.....it drains very fast and all water leaves tub. Is there a way I can get the motor to kick on to see if it still works? We thought the motor may be bad due to what our friend said. Right now it fills and empties immediately and never gets to turning on the motor or anything mechanical....i.e. wash cycle.


 


Bob

Expert:  Tyler Z. replied 1 year ago.
Unfortunately not. If the unit thinks it's not draining, the motor will not turn on, but trust me---this error has absolutely nothing to do with the motor itself. That leaves only the sensor or the control board. And sense you can't test either, I'd go with the sensor since it's much cheaper.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.