How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask MRANSWER Your Own Question

MRANSWER
MRANSWER, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5069
Experience:  30 YRS EXP. FACTORY TRAINED AND AUTHORIZED ON ALL MAJOR BRANDS
13971964
Type Your Appliance Question Here...
MRANSWER is online now
A new question is answered every 9 seconds

My mother has been having trouble with her Kenmore Model 587.15232900

Customer Question

My mother has been having trouble with her Kenmore Model 587.15232900 Dishwasher. She lives far from me and I am trying to help her and my brother fix the problem.

Originally she indicated a leak that flooded the entire kitchen and dining room floor. They ripped up the carpet and pulled out the dishwasher to find a whole underneath the tub part of the dishwasher. My brother says he bought some epoxy or something and plugged it up, and it seemed to work.

Today my mother looked in the dishwasher and found that the bottom heating element is actually touching the bottom of the tub and melting it. She indicates the telement is attached by two clips, but the element is still touching. Is there suppose to be more than two clips?
Submitted: 1 year ago.
Category: Appliance
Expert:  MRANSWER replied 1 year ago.
There are only 2 clips here, so the element has deformed to the point where it is touching the tub assuming the clips are in position. The clips extend vertically up to support the element. You may need a new dishwasher now as that tub is not very thick at all.
MRANSWER, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5069
Experience: 30 YRS EXP. FACTORY TRAINED AND AUTHORIZED ON ALL MAJOR BRANDS
MRANSWER and 3 other Appliance Specialists are ready to help you
Customer: replied 1 year ago.

My mom says the element appears to be warped in two different places. I can not think of anything that she would have done to cause that. She is a very old lady and I told her to shut the dishwaasher off. That seems to be a very big manufacturer problem to me. Are you aware of this problem happening before? Because the only reason my mom looked inside the tub, is because she was watching some consumer report stuff on TV where the customer had the same problem and the company did not fix it until he reported it to the network. Could this be some recall or manufactureing problem?


 

Expert:  MRANSWER replied 1 year ago.

There were mfr issues on many d/w models because of poorly made heaters. I know that quite a few models were covered by a recall because of these heaters so I would call Sears with the model and serial# XXXXX see if this qualifies for replacement as many heaters burst open and shot hot metal into the plastic tub melting it- just like what happened here to cause the leak.

Thanks

Customer: replied 1 year ago.


Sorry was enroute to parents house when your final response came in. Thanks again for everything.


Sears repair guy went to my moms and confirmed your findings, but they refused to fix it because it would cost more to fix it then to buy a new one. And they refused to replace the machine or fix the flooded floor and damaged carpet caused by the the deffective machine, indicating it was no longer under warranty. I pleaded with them (my mom crying the entire time) that we should not be held liable for the damages caused by their machine's deffects, and that not only where there damages caused to the machine and the dining room, but that the entire situation caused a hazardous and dangerous and tramatic situation for my 80Plus year old parents that could have effected them negatively had a fire started. The repair person said that there was nothing he could do, as he had advised his superiors in tech support who indicated that they would not replace the dishwasher or fix the damage to the dining room carpet and floor area.


 


Not sure at this point if I should contact some kind of consumer groupattorney/etc.


 


Disappointed that a large corporation screws the little guy again. My parents are emotionally drained by the situation. I feel guilty because I bought this dishwasher for them as a Christmas present in 2009. they have had nothing but problems since the original purchase (most were covered by the original warranty, yet here we are a machine less than three years old craps out on them and the manufacturer refuses to make any type of responsible attempt to assist these old folks. Hell I have had my dishwasher for over 22 yeaars without any problems. This seems almost crimnial on there part.


 


Sorry for the rant, quess this was draing on me as well.


 


I want to thank you for your quick response and diagnosis of the problem. As I said before you were 100% correct in the diagnosis. It is just so dishearting to be placed in a helpless situation like this.


 


Again thanks for immediate assistance and honesty.


 

Expert:  MRANSWER replied 1 year ago.
Thanks. I can only assume that there was no recall on this model from the way you were treated here. If this were Whirlpool they would have taken care of everything as no company wants the liability of a claim like yours.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.