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can you open the freezer and look on the back wall to see if theres any frost on it ?
Yes, in the middle part of the frezer's compartment there is a lamp. Under the lamp there is some frost, ranging from .2 to 1 inch. The frost covers only a small portion of the frezer's back wall, about the mid-size book.
What if this does not solve the problem?
I put the fridge on 4 hour defrost. If this does not help, I will order the part that you recommended and install it. Would it be all right if I release the payment when the repair is complete?
Thank you very much for your help tonight. I will make sure I came back to rate and release the payment.