How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask MRANSWER Your Own Question

MRANSWER
MRANSWER, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5409
Experience:  30 YRS EXP. FACTORY TRAINED AND AUTHORIZED ON ALL MAJOR BRANDS
13971964
Type Your Appliance Question Here...
MRANSWER is online now
A new question is answered every 9 seconds

My bake works but the broiler does not. I replaced the element

Resolved Question:

My bake works but the broiler does not. I replaced the element but that didn't fix it. There is power coming from the wires.
Submitted: 2 years ago.
Category: Appliance
Expert:  MRANSWER replied 2 years ago.
What is the model# XXXXX this?
Customer: replied 2 years ago.


FEF336ECE

Expert:  MRANSWER replied 2 years ago.
The oven control has failed here, so you need to replace it. Nothing else is responsible for turning on the oven elements, so if your broiler is new as you say it is then there is no way it is sending 220 volts to it to turn on.
Customer: replied 2 years ago.


We used a volt meter to check and there is power to the wires but the element doesn't come on. which part is the oven control?

Expert:  MRANSWER replied 2 years ago.

The element uses 220, so unless it has it the element will not work. You have said 2x you have power- you cannot otherwise the unit would be working. The oven control is what you use to turn on the oven- there is nothing else there aside from the burner switches.

Customer: replied 2 years ago.


The switch seems to turn on, the lights come on and I hear a clicking sound but the element doesn't heat. If the oven control was bad, would the baking element work?

Expert:  MRANSWER replied 2 years ago.
The oven control controls the elements separately thru 2 different relays. You are making a simple issue much more complicated than it need be here. I work on this stuff for a living and also have been doing Frigidaire's warranty work for about 11 years now.
Customer: replied 2 years ago.


Does the oven control have another name, I can't find it on the part list to get a price?

Expert:  MRANSWER replied 2 years ago.

Not really, its called either range or oven control. Go to searspartsdirect.com and look at a picture of this model and you will see all the parts in the console.

Customer: replied 2 years ago.


That is the site I was on, I searched for range control and it came back with clock timer. Is that right?


 

Expert:  MRANSWER replied 2 years ago.
Yes, same thing.
Customer: replied 2 years ago.


I'm still confused on the voltage part. Is there any way you can call me?

Expert:  MRANSWER replied 2 years ago.

No, JA does not allow it. You must have 220 to the element or it will not work. Same is true for any element on that range. Get your meter and you will see the reading.

Customer: replied 2 years ago.

My father checked and it read the same voltage to the bake elements as it did to the broil element which would indicate that it should work. The only other thing is that maybe the replacement element was bad???

Expert:  MRANSWER replied 2 years ago.
That would be the case here, but it is quite odd to have 2 bad elements- your old one AND the new one. However voltage measurements do not lie, so if you do indeed have the 220 then you do have a bad element here.
Customer: replied 2 years ago.

I didn't look at the meter myself but I can double check if you tell me exactly how to retest it. I still have the volt meter.

Expert:  MRANSWER replied 2 years ago.
Just put the meter leads on the 2 wires and see the reading with the control calling for broil.
Customer: replied 2 years ago.


Ok, I turned the broiler on and it didn't show power. My father tested 1 wire at a time so I guess that means something different. Thanks!

Expert:  MRANSWER replied 2 years ago.
Thanks- bad control here as first said.
MRANSWER, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5409
Experience: 30 YRS EXP. FACTORY TRAINED AND AUTHORIZED ON ALL MAJOR BRANDS
MRANSWER and 2 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 

Related Appliance Questions

Chat Now With An Appliance Technician
MRANSWER
MRANSWER
TECHNICIAN
4776 Satisfied Customers
30 YRS EXP. FACTORY TRAINED AND AUTHORIZED ON ALL MAJOR BRANDS