How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

I have a frigidair ice maker I took the tray out to wash it

This answer was rated:

I have a frigidair ice maker I took the tray out to wash it I then put the tray back in and now it will only dispence crush ice it wont dispence cube ice is there anything I can do it was work ing find before we dont use crush ice only cube ice but now we cant get cube ice. Thanks for your help. Gordon.

Hello, Thank you for using this service, I will be helping you with your problem today

can you get us the full model number ?

Customer: replied 4 years ago.

The model number is XXXXX

Okay perfect, on the left side of the ice auger assembly(the part you to go to clean) there is a broad that runs down the side along the bottom. It's number 46 on this diagram. This rod has to slide into the auger solenoid assembly in the back of the freezer. # XXXXX on the diagram. this pulls the rod down to go from cubed to crushed ice, check and make sure its in the plastic part of the has to be in the hole (the white part) make sure the solenoid isn't stuck down and the rod is out of the hole (square hole)
Customer: replied 4 years ago.

Bryan. I will try that when I get home I am at work right now if it works great if not I will contact you again. Thanks for now.Gordon.

Okay Gordon, I'm fairly certain you will never find the rod is not in the right position through the hole I have seen this 1000 times, sometimes when you put it back in it doesn't go through the square plastic part that's connected to the solenoid and therefore when you press for say cubed or crushed ice the solenoid isn't able to change the position of that arm which is what makes ago from crushed to cubed. Just reply back to me if you need me and I will receive an e-mail telling me you need to speak to me again. Thanks and best wishes, Bryan
Bryan and 3 other Appliance Specialists are ready to help you
Customer: replied 4 years ago.

Thanks you so much I did what you instructed and it works Thanks again I will call on you next time I have a problem. Gordon.

That's great ! I had a feeling that's what it was, good job ! Thanks and have a great week and the only thing I ask is that you rate me three smiley faces or above so I get paid for helping you, well wishes, Bryan
Customer: replied 4 years ago.

Hi Bryan. I did what you told me to do and its working fine. Thanks Gordon

Related Appliance Questions