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Do you have a voltmeter? the best way to tell whether the
.dispenser motor is gone. i Is to test power to it? . If you are getting 120 volts the dispenser motor but it's not turning. then the motor. is bad. .This doesn't seem to be frozen if you can turn it, these are geared motors so if you can move it its not frozen.
I don't have a voltmeter. I'm not a dummy, but I don't have a lot of practical experience using a voltmeter. I'm willing to get one and learn. Would I have to disassemble anything to get to where I can use the voltmeter? And, if the motor needs to be replaced, how much money could I expect to save on the call and cost of a new motor if I do it myself. I'm willing to do it for "fun" since I'm retired, but "fun" isn't trying to undo a botched job.