Hello, Thank you for using this service, I will be helping you with your problem today
Good afternoon. do you have the full model number
Drum moves independently - free and easy and silently.
The grinding does not sound as though the drum is faulty. The drum moves freely in and out 1/2-1 inch maybe.
For example, I can run the "clean washer" cycle with nothing in the drum and it will spin effortlessly and noiselessly for the first minute before it then begins to grind. It sounds as though it is coming from behind the detergent dispenser box top left, as though it can't get water maybe...
I really don't think the problem is the drum, as it moves fine. I was just saying that it moves freely - the distance1/2 inch is hard to judge. It doesn't necessarily sound like metal on metal - it sounds as though it is stuck somehow and can't continue the cycle.
OK so I took the top off and had a look at the box/actuator? you described. The noise was coming from this box. I reverted to the age old method of giving it a whack or two and the machine began the cycle - which is now running. On top of the actuator there is an arm lever running between two teardrop shaped pieces of plastic. The larger of these two seems to be corroded, and wasn't moving until I hit the thing. Can you advise on whether I can replace just that piece? Or will I still need to replace the whole thing if the machine stops working again?
You may be able to get away with just replacing the actuator arms, here's a link where you could look at the parts, hopefully you adjusting to replace a few of the plastic pieces and you'll be done with it, good job thanks and best wishes, Bryan