Hi Don,my name is XXXXX XXXXX I will be assisting you today.Can you get me the complete model number.Some of the ovens have a kit that is required.Please keep in mind,I am not there and need your input to correctly diagnose your problem.
Hello,is anyone there?
Rob, The model is Model SMW272, Serial No. 6HD2100028.
Rob, the model is SMW272; Model no. 16-11-157 and the Serial No. is 6HD2100028
Rob are you back on the job? I sent you the information you requested yesterday. I am at my computer and can respond to you if you have further questions.Don
Hi,just got home and i am here.is this a single oven or a double oven?
It just has one electric oven. The wall unit has a warming drawer and a microwave, but they are operating independently of the oven control and still functon completely. It is the oven that is not functional because the display has gone out. The touch controls, bake, broil, convection, etc. beep when you touch them, but you can not tell what is happening becouse the display is out.
Rob, the unit was purchased 5/25/2003. From whom do I purchase the "kit"? Is there more to describing the "kit?"Thanks,
Rob, I have ordered the part and it has just arrived. However it came without any installation instructions. I don't consider the job complete until I get some instructions on how to install the part.
Rob, recall that I have a 3 unit wall system with a microwave then a warming drawer, and then the oven. I did get access to the control panel by removing the grill around the microwave and then removing the 2 screws holding the face plate of the control panel. I have removed the display head, but then your instructions are to install the replacement control panel display and reassemble the oven. It appears to me that I need to continue removing the sheet metal plates and install the new relay board and not reconnect the new display head at this point. Also you reference "insets and figures" in your instructions. Are you able to also send these "insets and figures"?
Rob, everything has been installed and the oven is again working. Thanks for the assistance. Now I need to find the "accept" button and you will have your payment.Don
Rob, one suggestion - have the client take a photograph of the wiring before unplugging the boards. I did that and used it to check my replugging of the boards.