Hello, Thank you for using this service, I will be helping you with your problem today
good evening, can you get me the model number please?
None. We hear the sound of water but no water is getting in. I should tell you that he had to order the 90 degree elbow and the exact water line that's mention in the installation instructions. He's using a 3/8" braided hose in the meantime. Could that be the problem?
Drain is set up under sink but no loop
oh, okay. you have to have a loop in it so thats the first thing you should do. the loop has to go higher than where the hose connects to the sink. this creates an air space so you don't get a siphon affect which is probably whats going on, the water is going in and right out. you may not realize it.try getting a loop in it as high as you can
My husband is going to hold up the hose manually to see if it makes a difference.
It didn't work
No, haven't taken the access panel off ... but somehow while we've been waiting for you to answer, my husband has been resetting the circuit breaker and also playing around with the water intake on the left side of the DW ... and it is now filling up with water. Could also be the loop you recommended ...