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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 56815
Experience:  7+ years being an appliance technician with factory training.
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I have Maytag Gas stove (model CRG9700CAM) when the following

Customer Question

I have Maytag Gas stove (model CRG9700CAM) when the following buttons are pressed, oven temp, broil and cook time, this message appears "door" also there no beeps. If I press the "oven clean" button a 3 hour count down is displayed and the broiler burner will fire up but not the lower burner and there beeps.
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

It sounds like your stove just doesn't think that your door is shut which is why it's giving you the message "door" and won't heat during bake, broil, or cooktime. As for using the "oven clean" function---only the broiler burner turns on during clean, not the bake so that's completely 100% normal.

That being said, do you need to lock the door in order to use the "oven clean" feature or will it work without you locking the door?

Customer: replied 1 year ago.
What info.do you need?
Expert:  Tyler Z. replied 1 year ago.
What I said was:

It sounds like your stove just doesn't think that your door is shut which is why it's giving you the message "door" and won't heat during bake, broil, or cooktime. As for using the "oven clean" function---only the broiler burner turns on during clean, not the bake so that's completely 100% normal.

That being said, do you need to lock the door in order to use the "oven clean" feature or will it work without you locking the door?

Customer: replied 1 year ago.
Oven clean will work with door open
Customer: replied 1 year ago.
Where at now fo solution., Oven clean will work with door open
Expert:  Tyler Z. replied 1 year ago.
OK so that is going to be your problem. The oven thinks that the door is locked even though it's not. That's why it won't bake/broil and why it will self clean if you set the oven on self cleaning and don't latch the door. This will create the "door" message on the screen as well because it thinks the door is locked shut and it's telling you to unlock the door. So you just have a faulty door latch assembly that will need to be replaced if it's not reading the lock properly. Below is a link to the latch assembly you'll need to order and replace to fix this issue.

CLICK HERE

All I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. Click the continue conversation link if you would like to continue this conversation. If you are done and rate a 1 or 2 star please consider using the "continue conversation" link and telling me what more I can do or what more you would have liked that was within my power so that I possibly give you that information or help me improve my customer satisfaction rating.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 56815
Experience: 7+ years being an appliance technician with factory training.
Tyler Z. and 2 other Appliance Specialists are ready to help you
Customer: replied 1 year ago.
Regarding my earlier question about my maytag stove the micro switch on the oven door latch that switch is fine and the mechanics of the latching system is fine also. What now?
Expert:  Tyler Z. replied 1 year ago.
If everything checks good and you're sure of that, it would means that your display control board is acting up. Try to turn the circuit breaker to the oven off for 60 seconds or unplug the oven for 60 seconds to see if the electronics will reset. If not, then the display control board would need to be ordered and replaced. Below is a link to the part you'd need to order and replace for your model.

CLICK HERE

Customer: replied 1 year ago.
I'll try turning off breaker
Expert:  Tyler Z. replied 1 year ago.
ok good luck.

Customer: replied 1 year ago.
Turning off breaker did not work.
Expert:  Tyler Z. replied 1 year ago.
Quote:

Try to turn the circuit breaker to the oven off for 60 seconds or unplug the oven for 60 seconds to see if the electronics will reset. If not, then the display control board would need to be ordered and replaced. Below is a link to the part you'd need to order and replace for your model.

CLICK HERE
Customer: replied 1 year ago.
Ok I will not be ordering the part today
Thank you.
Expert:  Tyler Z. replied 1 year ago.
Alright, that is completely up to you of course, but I'm very sorry for the bad news.

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