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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
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Experience:  9+ years being an appliance technician with factory training.
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I have a maytag side by side msd2756ae which only dispenses

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I have a maytag side by side msd2756ae which only dispenses crushed ice. I took the ice bucket out and put tape on the door switch. when i activated the crush tube switch the drive motor turns. when i activate the cube switch the solenoid is heard to activate but does not move up or down. It is free and not stuck.
Hello, and thank you for using this service. I'll be helping you with your problem today.

If you can see that the solenoid isn't moving up when you chose cubed ice, remove the back panel to see the solenoid and make sure piston with the plastic catch didn't fall out of the solenoid. If everything checks good, you need to order and replace the ice solenoid and below is a link to the part you'll need to order and rpelace to fix the issue.


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Customer: replied 4 years ago.

To get at the back panel does just the screws come out of the back. The drive motor has a wing attached to the shaft. Does this come off first?


You don't need to remove the drive motor, it's all attached to the back panel. So once you remove the ice bucket and remove the screws holding the back panel onto the fridge frame, the entire pack panel with solenoid and driver motor will pull forward and out. Be sure to unplug the refrigerator first before working on it.

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