1st ? if you cannot repair you do not charge your customers?
2nd ? customer is very pleased with the outcome of his refurbished built in cook top requested to bill him even when light not working. I believe its a safety issue what is your in put
I charge a trip charge and diagnostic fee for every call, regardless of whether they want to repair it or not. If it is something that I cannot or choose not to repair, I do not charge. If it is something that cannot be repaired, they are responsible for the trip charge and diagnostic fee. However, every call is different. If you have a customer that is a good repeat customer or you have repaired a second machine, you really won't be losing if you make a partial credit on the second machine. If you cannot figure out what the issue is and correct it, that is not the customer's fault. If you could figure it out and correct it but the customer replaced the machine instead, that is the customer's choice. If they made that choice without consulting you first, they have assumed all responsibility. I always "go with my gut" on these types of calls because you may keep the $50 for the second machine (or whatever dollar amount) but if you lose that customer and all of their friends, family and neighbors as customers, that $50 is pretty small in comparison. Go with how you would expect and want to be treated if you were in their position and you will not go wrong.
For the cooktop, I would prefer the light be working, concerned about the potential for hazard as well.
Thank you I feel the info you gave me was very helpful and will rate you the highest rating.
Just one more question for now regarding the cook top, I will check bulb if that is not the problem can you recommend what to look at next?
Also can I consult with you regarding this problem if still exist
the neutral wire was taped off per instructions that came with switch so where should the wire go?
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