Thanks for counting on us to help with your appliance
problem. My name is XXXXX XXXXX I look forward to helping you! In my company, if the customer decided to replace the washer without calling me back to allow another repair attempt, that is their choice but I cannot pay for their decision. Some customers have little patience, but that cannot be allowed to determine your loss or gain, it is their personal choice. However, if they are a repeat customer, you may wish to credit them something. One happy customer may tell another person but an unhappy customer will tell a lot! If you made money on the one you fixed, it will probably be a good business decision to credit them on the other.
As far as the cooktop, if you replaced the switches and they all work, you likely have a bad bulb for the pilot indicator. This can be tested by measuring for voltage at the bulb. No voltage is a switch or wiring issue and voltage with no light means bulb issue. Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!
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, until your problem is resolved.