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Thank you for your reply. Today I paid $60. for a service man to come look at the washer. All it took to unlock the washer was to First touch power button, then hold the "lock" button in for 3 seconds. It immediately "unlocked" the washer. The GE manual did not say to push the power button first, then the lock button. So your info was of no use to me. I did rate OK so you get credit and I have already paid you the $30.