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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 6752
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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Note: I logged in a few minutes ago and you failed to accept either of my two credit cards and I know both are active. Makes me think this web site is not legitimate! I want an answer back now and confirmation that you are legitimate and I will be receiving information from tech re my Whirlpool refrigerator water line that freezes to water spiket on door. Ice line does not freeze.

Louis Sims(NNN) XXX-XXXXXXX@XXXXXX.XXX
Submitted: 1 year ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 year ago.

This site is real I have been an expert for almost 5 years and I m on hre almost every day answering questions

I see that you have made a Deposit of $30.00 So it appears to have taken your info .

Everything looks good on my end .

May I have the units model number to better assist you ?
If you open the freshfood door it will be on the unitsinner right wall .

Customer: replied 1 year ago.

I sent all of this info with the credit cards that were refused.


 


Whirlpool 2 door refrigerator with ice and water units in door.


Model ED2SHAXMT00, SN:(NNN) NNN-NNNN


 


Water line to water spiket freezes but water line to ice maker does not freeze. I have turned off refrigerator and when it thaws, water comes out spiket until it has time to freeze again.

Expert:  Whrlp Master Tech replied 1 year ago.

is the line in the door freezing or elsewhere ?

Customer: replied 1 year ago.


I do not know where it is freezing and do not know how to determine that. That may be where I need help in how do I determine where it is freezing?


 


Thanks


 


Lou Sims


(NNN) NNN-NNNN
Expert:  Whrlp Master Tech replied 1 year ago.

ok Lou we can only communicate thru this web site , That is Just Answer policy .

On the bottom of unit behind the kick plate going to the bottom of the freezer door is a water line with a conector on it ,disconnect the connector .

with a towel ( to catch the water ) press the water lever (with the freezer door closed ) and tell me if you get water or not ?

Customer: replied 1 year ago.


I disconnected line and no water came out either way. Then I pushed the water dispenser on door and water came out of the line coming in from the back of refrigerator.

Expert:  Whrlp Master Tech replied 1 year ago.

ok so the resivoir in the freshfood section is not frozen .it is in the door itself .

Does the freezer door have direct sunlight shining on it anytime during the day ?

Customer: replied 1 year ago.


No sunlight on door at all.

Expert:  Whrlp Master Tech replied 1 year ago.
ok how old is the unit ?
Customer: replied 1 year ago.


Probably 5-10 years. Does the SN tell you that? (NNN) NNN-NNNN


 


Note: It has done this since the unit was almost new. Water s;iket may have worked for 6 months after new refrigerator received.

Expert:  Whrlp Master Tech replied 1 year ago.

No

ok so here comes the Bad news !

What has happened is the foam insulation inside the door has started to breakdown .

And has allowed the water line to freeze .

YOu only have to ways to take care of the issue .

One is cheap but it will happen again .

The second is the actual factory repair ,but expensive .

The first one is to turn the unit OFF with the freezer door open to defrost the line and allow the insulation to warm up , and then it could work for a day or 6 months.

The Second is to replace the entire freezer door .

It comes with all the dispenser parts , gasket .the only thing that is swapped from old to new is the door handle and the inner door shelf brackets .

Now I hope you are setting down ! here is a link to the part with PRICE

Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 6752
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Whrlp Master Tech and 3 other Appliance Specialists are ready to help you
Expert:  Whrlp Master Tech replied 1 year ago.

I wrote so much I did not have room for the link

click here

Expert:  Whrlp Master Tech replied 1 year ago.

I know this is pricey , but this link is the cheapest on line .

sear shows it for 704.49

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