The upper grill was pulled off the Advantium 120 microwave oven. It looks like it was screwed on. The inner wires, etc. are now exposed and the smaller grill section underneath is also off. Also the black metal plate was left in the oven at 450 and forgotten. By the time it was discovered, the surface was cover by a heavy plastic film. I was able to pry this film off with a knife. These things were done by a hired cleaning person while I was in the hospital. I need to replace the upper grille as well as the black plate. I am afraid to use the plate because it looks as if the original surface has been compromised. I have no idea what to do. Is it possible to order the grille parts and have them reinstalled by a service person? The plate can just be sent because it needs no installation. Please respond on this site because I am deaf and do not hear on the phone. I think this appliance is about 9 years old. Model #SCA1000DBB03 Serial #LF901829K. Thank you. Catherine XXXXX
Brand: GEType of Appliance: Oven & RangeWhat have you tried so far?: I need the parts replaced. You tell me what to do here. Catherine
Thanks for counting on us to help with your appliance problem. My name is XXXXX XXXXX X look forward to helping you! Is the plate you need the one below?Is this the grille you need?
Yes, these are the parts I need to have installed. Please notify me when the technician will arrive to install these parts. I live at XX XXXXX XXX , XXXXX, XXXX(aka XXXXXX XXXXX XXXX XXXX ). XXX-XXX-XXXX. Please advise. XXXXX XXXXX
We provide help to you in replacing them. If you would like a technician to replace them for you, you will need to schedule a service call at the link below. CLICK HERE
Just send me the parts. I'll have someone down here install them. XXXXX XXXXX, 34 XXXXX XXX, XXXXX, XX XXXXX
Phone XXX-XXX-XXXX - Legally deaf, please speak slowly and loudly. Thanks, XXXXX XXXXX
The parts are available at the links below.Tray <----- CLICK HERE FOR THE CORRECT PART FOR YOUR MODELGrille <----- CLICK HERE FOR THE CORRECT PART FOR YOUR MODELRating my answer "OK Service" or better is the only way I receive credit for helping you. If you need additional help or clarification, please let me know. I will work to earn your highest rating! You may refer back to this question for as long as necessary after rating, AT NO ADDITIONAL CHARGE, until your problem is resolved.
Highly accurate diagnostician with over 30 years experience!
Send me a new survey, and I will give you a top rating. Sorry for all this confusion. Thanks. XXX XXXXXXXXXX
Thank you for the offer, but you will be charged again if I do that and you should not be. Have a great day!