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ice maker has ice but won't dump
Optional Information: Brand: whirlpoolType of Appliance: RefrigeratorWhat have you tried so far?: cleaned refrigerator and freezer
Hello, and thank you for using this service. I'll be helping you with your problem today.Do you have a model number so that I can better assist you? And are you saying that the icemaker isn't making ice at all? Or does it not dispense out the front of the door even though the bucket is full of ice?
ed5shaxmq10 - there is frozen water in icemaker but won't dump into bucket. it had been defrosting when we came back from trip and both doors weren't closed well.
If you open the door first, look at the red light to the right, is it flashing 2 times and then pausing over and over? If you shut the flap on the left side and make a clear path from right to left, does the light turn solid?
yes - is flashing twice and pausing. i shut flap on left and the light turns solid.
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OK perfect. Your emitter boards are working properly so then you either have a bad icemaker, the freezer is too warm, or the ice is just jamming the icemaker. Test the temperature inside the freezer and it should be less than 10 degrees F or the icemaker will not cycle. If the temperature checks good, try to heat up the icemaker with a hair dryer and melt the ice so that if ice is jamming the icemaker from moving, it will reset. Give it 24 hours and if the icemaker still doesn't dispense ice, the icemaker itself will need to be ordered and replaced.All I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. Click the continue conversation link if you would like to continue this conversation. If you are done and rate a 1 or 2 star please consider using the "continue conversation" link and telling me what more I can do or what more you would have liked that was within my power so that I possibly give you that information or help me improve my customer satisfaction rating.
i am measuring temperature inside freezer. i suspect it is not less than 10 degrees f as everything is not freezing. i will get back in touch as soon as i see what temperature is. this is really fascinating and hopefully i don't need new icemaker. how old is this Refrigerator?
I can't say what age it is exactly, but it's less than 10 years old for sure.
Experience: 7+ years being an appliance technician with factory training
thank you very much. the temperature is about 30 so will wait and see if it dumps when it reaches 10. this is amazing. thanks so much.