How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bob L Your Appl Pal Your Own Question

Bob L Your  Appl Pal
Bob L Your Appl Pal, Home Appliance Tech
Category: Appliance
Satisfied Customers: 7388
Experience:  23 Years Major Appliance Repair
14958677
Type Your Appliance Question Here...
Bob L Your Appl Pal is online now
A new question is answered every 9 seconds

Hi I have and LG WM2277HW machine. There is grey shredded

Resolved Question:

Hi I have and LG WM2277HW machine. There is grey shredded plastic that started appearing in the filter at the bottom and machine is very loud when drum is turning or spinning. Now seeing water on the floor beneath the washer. What could this be?
Submitted: 2 years ago.
Category: Appliance
Expert:  Bob L Your Appl Pal replied 2 years ago.
Welcome..I have 23 years of Experience In the Appliance Repair Field..Working directly with All Major Appliance Brands..Is the washer draining properly..?
Customer: replied 2 years ago.


It seems to be draining ok. It just started leaking water today. The drum is very wobbly and very noisy. The machine appears to be leveled so I don't think thats the problem. This grey plastic stuff is coming out in the clothes and the filter was filled with it. The water is draining and the clothes still appear like they're clean.

Expert:  Bob L Your Appl Pal replied 2 years ago.
Ok great..If you open the door..Lift up on the inner drum..Is there allot of up and down movement..?
Customer: replied 2 years ago.


yes. just checked it

Expert:  Bob L Your Appl Pal replied 2 years ago.
Not a good.sign..The inner drum is suspended by the rear bearing of the washer..Once the bearing wears..The drum will become loose or out of balance..This can also be caused by a broken drum support (K115 on diagram)..In order to replace the bearing..The drum would need to be removed..Then the rear half of the drum would need to be replaced..As the bearing K121 is part of the drum.Unfortunately the repair is extreme and expensive..I do know what you are saying about trying to find a repair person to work on the LG models..As i have completed many warranty jobs for LG..

graphic
Customer: replied 2 years ago.


I guess my next question would be is it worth it to repair or should I replace it? If it would be the things you mentioned what price range would I be looking at? What is your opinion on LG washers? I have had it for 7 years and this is the first problem I have had. Other than that I would probably have kept the warranty : (

Expert:  Bob L Your Appl Pal replied 2 years ago.
First you would need to verify the problem By breaking the washer down and inspecting the damage..More than likely from what you are explaining id almost say the rear inner drum support has come loose..But like i said its impossible to tell without dismantling the drum..Which is a big job and expensive task for replacement parts...Yes keeping the warranty on LG is a wise decision..If this is your first problem in 7 years you have done very good.
Customer: replied 2 years ago.


Thanks for your advice. Just not sure what's the best avenue at this time. Thanks again


 

Expert:  Bob L Your Appl Pal replied 2 years ago.
If it were my washer..I would call around and get some ideas of what a diagnostic service call would run to have a local appliance tech come out and look at the washer itself..But like i said..If the drum is out of balance..Then you have a major issue..With the washer being 7 years old..If it were mine..I would replace the washer itself.Thanks Bob
Bob L Your Appl Pal, Home Appliance Tech
Category: Appliance
Satisfied Customers: 7388
Experience: 23 Years Major Appliance Repair
Bob L Your Appl Pal and 3 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
 
 
 

Related Appliance Questions