Hello, Thank you for using this service, I will be helping you with your problem today
Good morning, Was the door left open a bit or did the lights stay on with the door shut ? Is this still running ? what do you need to know? where to get the parts ?
The doors were closed all the way. But I found a small part which looks like a white plastic hook or probe. It has a screw through a black plastic hinge like part and shows break.
I removed the light fixture. Fridge is working, just no lights,
Parts would be good. But this hook thing? I donot know where it came from.
Nope It has a code on it: >POM< #4.
It's 2 1/2 inches long. More like a "V" shape hook or tab at one end.
The other end had the screw and the broken black plastic mounting peice which is broken off from something.
Part was in side, on top left shelf. I'll send a picture.
I sent pictures attached to your last email to my response.
Bryan, I can see the part. There in suppose to be one on top of each door frame. It's part of the door frame assbly. Both of them are broken. And yes I see how this tap inserts into fringe compartment and are suppose to pivet and shut off the light. The tap rides over the white plastic bumpers to actuate.
Now what can I do?
Seems like a poor design. Are there nay recall notices or tech notes from LG on this Fridge and this problem?
Thanks for your help but I have contacted the store I bought from and they are going to fix it.