Hello, Thank you for using this service, I will be helping you with your problem today
when you say this keeps defrosting does it get completely warm ? do you hear any buzzing or clicking comming from behind about every 3-5 minutes when this happens?
there is no buzzin or clicking. when I touch it it feels like it is running. Unfortunately everything on the shelves defrosts and I have thrown food out from the shelves twice now.
can you get behind it ? when you say its running are you sure its not just the fan inside thats running ? I would like you to feel the compressor when this is happening to see if it warn, hot , or cold. also is it vibrating ?
okay give me a minute I need to go downstairs
can't get to the back cabinet is in the way and I can't move it far enough to stick my hand in. it humming but everything in there is thawing completely.