Hello, Thank you for using this service, I will be helping you with your problem today
Good morning. Did you notice any frost on the back panel inside the freezer behind the food when this was happening ? Is there a chance the door was left open for an extended period that you know of?
The back panel was wet and dripping. My wife says she heard it when we came back into the house but is sure the door was closed.
Yes all appears to be working now. I cant tell about the fan however the freezer has been holding steady at about 0 since about midnight last night. I have temp setting on 5. Usually on three. The noise? The refrig sits in a corner. The noise was loud. The noise could have been from the back or inside In the panic moment its hard to remember.
FYI- the freezer was pretty full. The lower coils did have a lot of lint on them. They were not hot. I vacumned them off after we emptied most of the unit.
Trying to get back into this chat with you I may have been charged a second time. Can you check and be sure there was only one charge?
Just a few more comments: If the door was not shut it would have been open just a crack and could have been that way 12 to 20 hours. We were out of the house the last 12. When the ice cube container "box" is removed and put back in it can sometimes not seat where it goes and the door does not close completely. This has happened before but you usually know it right away. The food in the upper part of freezer was warmer, still cold but starting to thaw, the food at the bottom much colder The ice was thawing and starting to be wet.. The back wall was sweaty and dripping. When we looked the inside temp was 55 degrees. I think that was after we emptied it, door being open for a while, not sure. A few minutes after I raised and lowered the temp control I noticed the motor or compressor ? noise had stopped. I could feel a vibration in the outside of the refrig walls and could tell something was running but no loud noise. I checked the temp again after a couple hours and it had dropped to - 5 degrees. Could all of this just have been a fluke? I was lucky we came home when we did and that we had an old refrig and chest freezer for back up. What do you think?