How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12030
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

I have a Kenmore Frostless 25 side by side refrig, model(NNN) NNN-NNNN We found it yester

Resolved Question:

I have a Kenmore Frostless 25 side by side refrig, model(NNN) NNN-NNNN We found it yesterday with motor roaring. Found the freezer side at about 55 degrees and dripping while the refrig side was cold. Dont know if cold enough. I turned the temp control up and down several several times. No change. Left it up higher and began to unload freezer side and then refrig. Motor stopped roaring sometime while we unloaded. Checked it later and freezer was down to -5below. Refrig cold.
What happened????? Seems ok today. Is something broke??
Submitted: 2 years ago.
Category: Appliance
Expert:  Bryan replied 2 years ago.

Hello, Thank you for using this service, I will be helping you with your problem today

Good morning. Did you notice any frost on the back panel inside the freezer behind the food when this was happening ? Is there a chance the door was left open for an extended period that you know of?

Customer: replied 2 years ago.

The back panel was wet and dripping. My wife says she heard it when we came back into the house but is sure the door was closed.

Expert:  Bryan replied 2 years ago.
okay, This appears to be working now though correct ? Is the fan in the freezer running ? was the roaring motor noise comming from inside the freezer ?
Customer: replied 2 years ago.

Yes all appears to be working now. I cant tell about the fan however the freezer has been holding steady at about 0 since about midnight last night. I have temp setting on 5. Usually on three. The noise? The refrig sits in a corner. The noise was loud. The noise could have been from the back or inside In the panic moment its hard to remember.


 


FYI- the freezer was pretty full. The lower coils did have a lot of lint on them. They were not hot. I vacumned them off after we emptied most of the unit.


 


Trying to get back into this chat with you I may have been charged a second time. Can you check and be sure there was only one charge?

Expert:  Bryan replied 2 years ago.
I think the issue could have been caused by the dust underneath and possibly the fan either hitting the dust and buildup around it, its really hard to say if you don't know where the noise was originating to be honest. i would let it run and if the noise comes back of this starts to not work correctly again let me know. (also try to determine where the noise comes from if it happens again) as far as being charged twice you shouldn't be, if you find out you were let me know and I will look into it for you, i don't even get paid unless you pick 3 or above on the smiley faces at the bottom. thanks and come back if you have further questions. Bryan
Customer: replied 2 years ago.

Just a few more comments: If the door was not shut it would have been open just a crack and could have been that way 12 to 20 hours. We were out of the house the last 12. When the ice cube container "box" is removed and put back in it can sometimes not seat where it goes and the door does not close completely. This has happened before but you usually know it right away. The food in the upper part of freezer was warmer, still cold but starting to thaw, the food at the bottom much colder The ice was thawing and starting to be wet.. The back wall was sweaty and dripping. When we looked the inside temp was 55 degrees. I think that was after we emptied it, door being open for a while, not sure. A few minutes after I raised and lowered the temp control I noticed the motor or compressor ? noise had stopped. I could feel a vibration in the outside of the refrig walls and could tell something was running but no loud noise. I checked the temp again after a couple hours and it had dropped to - 5 degrees. Could all of this just have been a fluke? I was lucky we came home when we did and that we had an old refrig and chest freezer for back up. What do you think?


 


Alan

Expert:  Bryan replied 2 years ago.
yes this may have been the cause. if you leave the door open even a little it can make the compressor really overwork and be loud. you are probably fine if thats the case. the temps seem good now and its not loud so I would just wait and see how it runs. hope this helps, thanks Bryan
Expert:  Bryan replied 2 years ago.
I hope you received my last post. We are having site issue's if so the only thing I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. Click the continue conversation link if you would like to continue this conversation. If you are done rather than rating me with a 1 or 2 smiley faces please use the (continue conversation) link and tell me what else I can do or what else you would like to know so that I can get you that information so I can improve my customer satisfaction rating. You may receive an email with my answer if so please sign back in and accept on the site itself. Its the only way I get paid for helping you. thank you and best wishes , Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12030
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 8 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 

Related Appliance Questions