How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11968
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

I have a Whirlpool washer model# XXXXX The past week

Customer Question

I have a Whirlpool washer model# XXXXX
The past week or so it would fill up during rinse cycle but just keep draining not holding any water. We would have to manually switch to the extra rinse cylcle to get it to work.
Today, when we put in a load and started it up, the tub filled up but stopped there.
When I switch from cycle to cycle, it just clicks and that's it.
Submitted: 1 year ago.
Category: Appliance
Expert:  Bryan replied 1 year ago.

Hello, Thank you for using this service, I will be helping you with your problem today

is this draining the water with the pump running or is the water filling up and going out without any motor running ?

Customer: replied 1 year ago.

motor not running

Expert:  Bryan replied 1 year ago.
okay but when it did is that what happened? I believe you have a lid switch problem right now and thats why its not running at this point. I just wanted to know when it was filling and draining was the motor actually running and pumping the water out.
Customer: replied 1 year ago.

btw: I am having a very difficult time navigating this website!


the water drained from the the tub as quickly as it filled. There was no motor or pump running at the time this was happening.


 


Now it is doing nothing.

Expert:  Bryan replied 1 year ago.
okay good we are getting somewhere, . first is the drain hose lower than the top of the machine ? where it goes into the drain in the house? also is the drain hose taped off so theres no air gap between the drain hose and the pipe or is it really tight in the pipe? I want to get to one problem at a time.
Customer: replied 1 year ago.


the drain hose is higher than the tub. it is not pinch off anywhere that i can see

Expert:  Bryan replied 1 year ago.
is it tight in the pipe ? what I mean is there space between the drain hose and the pipe its in ?
Customer: replied 1 year ago.


it is temporarily hooked up to a garden house while I install my tile in the wash room

Expert:  Bryan replied 1 year ago.
the drain is hooked up to a garden hose ? thats why the water was draining , its called a siphon affect, the smaller hose acts like a siphon and drains the water as it fills, thats one problem the other is the lid switch, I believe, either that or the timer has failed, heres a link to a video that shows you how to test the lid switch. http://www.repairclinic.com/PartDetail/Door-Switch/279347/3406?modelNumber=LA6800XTW0 try testing that. let me know .
Customer: replied 1 year ago.


any suggestions as to temporarily hooking up the drain, for a few more weeks.

Expert:  Bryan replied 1 year ago.
well get a bigger hose from like lowes that you can put it loosely in and make sure where it goes into the new hose is higher than the back , that should do it.
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11968
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 3 other Appliance Specialists are ready to help you
Customer: replied 1 year ago.

the water would drain as quickly as it filled the tub. We could here no
pump or motor running at that time.

Expert:  Bryan replied 1 year ago.
okay try the hose like i said and see if that works. I'll be on tomorrow most of the day. thanks, Bryan
Customer: replied 1 year ago.

I have not tried the bigger hose yet. I'll do that this weekend and let you know.


thx.,


Brian

Expert:  Bryan replied 1 year ago.
okay great ! I will be around on and off all weekend and will watch for a reply from you. thanks , Bryan

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.