Hello, Thank you for using this service, I will be helping you with your problem today
can you get me the full model number so I can better assist you ?
okay perfect. Now tell me are there no fans running ? in the freezer ? is this getting completely warm both in the freezer and refrigerator? sorry I see you say the motor is working I'm asuming that you mean the compressor.
both fans are working
I am in my late 70's and there is no one here to help at the moment. I will try.
I got the unit out but I don't think I can get the back panel off, but I can hear compressor working. There was a lot of dust and dog hair on the floor and on one of the vents. I think this is first time it has been out since it was installed.
Both are not as cold, the refrigerator was 70 last night and the freezer was about 17. The icemaker is still making ice but they are nearly clear. I can't get the doors open with it out. I think I am going to need a service call don't you think?
my opinion is its either a defrost issue(thats why I needed to know about the frost) or the main control board has failed. the control board is a big issue on these. G.E. has had to redesign these boards because of failure. If you feel your in over your head then yes I would call for service before it gets any worst. heres the board I was talking about.
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