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the only thing you should try being that this is new and you will void the warranty if you do to much is to try adjust the level on the refrigerator. at the bottom behind the plastic grill there are adjustment screws or sometimes bolts. this sounds like it not leveled correctly causing this to not close correctly. have you tried that?
No, but that makes total sense!! We will give it a try tonight and keep our fingers crossed :) Thank you so much!!...