How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11902
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

My front loading washer is leaking in front. There is a small

Resolved Question:

My front loading washer is leaking in front. There is a small tear of the rubber seal, and that is where water drips. Also spin cycle has become very loud. Please advise!
Submitted: 1 year ago.
Category: Appliance
Expert:  Bryan replied 1 year ago.
Hello, Thank you for using this service, I will be helping you with your problem today

does this sound like a jet plane taking off when its spinning ? does it look like the inner drum has been hitting the front part of the outer drum ? do you have the full model number so I can take a look at this ?
Customer: replied 1 year ago.
It does sound like a jet taking off. Model #110.47789701. We're not sure about the inner and outer drum hitting each other. How could we tell?
Expert:  Bryan replied 1 year ago.
reach in and move the inner tub (stainless) back and forth up and down and also pull it out and in. see if it seems to have a lot of play while I look up your model. thanks Bryan
Customer: replied 1 year ago.
It does seem to have a lot of play in the drum, moving back and forth.
Expert:  Bryan replied 1 year ago.
Thats not good news.the rear bearing is bad in the drum. thats what caused the leak also unfortunately. it can tear the boot when it moves a lot. this is a huge and expensive repair I'm sad to say. first the boot in the front thats leaking is $100.00 by itself but the real expense is the bearing which only comes with the whole rear tub assembly. its number 8 on this diagram. that rear drum is $389.00 plus special shipping. so to repair this (without labor) is over $500.00. I wish I had better news for you. the whole machine has to be torn apart to repair this and its something I wouldn't recommend doing yourself unless your really handy.sorry. hope this helps though. if you want a link to the parts let me know. hope this helps, Bryan
Customer: replied 1 year ago.
would it be better to try and purchase additional support from sears or just look at buying a new washer?
Expert:  Bryan replied 1 year ago.
If your going to buy another front load yes. these are extremely expensive to fix when something breaks . Actually whirlpool front loaders are good machines in general but when something like what happened to your its a big job. I hope I've at least helped you. thanks and very best wishes, Bryan
Customer: replied 1 year ago.
its actually a kenmore. I've only had it three years but coverage has expired. Shouldn't it last longer than 3 yrs? What would have caused this type of damage?
Expert:  Bryan replied 1 year ago.
okay well its says Kenmore but its a whirlpool. Kenmore subs out all its machines to the lowest bidder. anyway yes these should last more than 3 years but thats not always the case. this kind of problem is common on these. do you do a lot of laundry ? do you do comforters and heavy loads ? that can contribute to the rear bearing failure. some of these just go prematurely. its hard to say what caused your failure.
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11902
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 6 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
 
 
 

Related Appliance Questions