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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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I have a kennmore 21 refrigerator. The freezer compartment

Customer Question

I have a kennmore 21 refrigerator. The freezer compartment freezes down to zero degrees. But the refrigerator part stays at 44 degrees. by turning the refrigerator control up or down, it makes no difference in the temperature. What needs to be done to make it operate correctly?
Submitted: 2 years ago.
Category: Appliance
Expert:  Tyler Z. replied 2 years ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

Do you have a model number so that I can better assist you? It should be located on a sticker near the ceiling of the refrigerator.

Also, if you open the freezer door do you hear a fan running inside the freezer?
Customer: replied 2 years ago.

Kennmore 21 is on door.


Model #9601583


Serial # LO24 44936


 


When I open freezer door the fan runs, and also the fan on the bottom of refrigerator runs.

Expert:  Tyler Z. replied 2 years ago.
You're missing 3 letters in the front of that model---can I get those?
Customer: replied 2 years ago.


That was all there was on the model #

Expert:  Tyler Z. replied 2 years ago.
OK then pull everything out of the freezer and remove the back panel if you would. Tell me what the silver coils behind this panel look like. Are they packed with frost? No frost? lightly frosted from top to bottom?

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