Hi, my name is Chas, I am hoping that I will be able to help you with your problem today..
Are you talking about the styrofoam that encases the fan in the top compartment? or the liner itself has melted?
The top compartment after it was removed to make repairs. The freezer inside back was frozen solid. I am worried about fire hazzard/. It was frozen inside top compartment which ebcases fan.
I was there when he took it out, he did not do anything to it! We let it defrost on its own for a day and a half.