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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11902
Experience:  15 yrs. experience as a certified appliance technician.
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The panel comes on when I select drying cycle and displays

Resolved Question:

The panel comes on when I select drying cycle and displays "drying". The drum is not turning and dryer is silent.
Submitted: 1 year ago.
Category: Appliance
Expert:  Bryan replied 1 year ago.

Hello, Thank you for using this service, I will be helping you with your problem today

do you have a model number. ?

Customer: replied 1 year ago.

Hi Bryan,


 


Samsung Model #DV337AER/XAA


 


Drum feels loose, turns too easy.

Expert:  Bryan replied 1 year ago.
okay great. so when you set the cycle and press start nothing happens at all correct ?
Customer: replied 1 year ago.

Correct, the display shows "drying", but the drum is not turning and I hear no air/noise.


 

Expert:  Bryan replied 1 year ago.
okay . there are a few different reasons this happens. 1 the belt has broke and the belt safety switch shut the dryer down from starting. first take the top off the machine and make sure the belt is still around the drum. let me know
Customer: replied 1 year ago.

There is one belt around the drum. It doesn't appear to be broken, but is very loose. I there just one belt?


How do I access the drive mechanism?


Thanks Bryan!


 

Expert:  Bryan replied 1 year ago.
yes theres only one belt and if its very loose thats the issue. its most likely come off the motor pulley which will shut the switch off. the belt switch is # XXXXX on this diagram. you will need to remove the front of the machine to get to the belt and pulley assembly.
Customer: replied 1 year ago.

Is there a diagram of the belt configuration?


Thanks! We are almost there.

Expert:  Bryan replied 1 year ago.
it goes on the same as the maytag belt on these diagrams. I hope this helps, thanks and best wishes, Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11902
Experience: 15 yrs. experience as a certified appliance technician.
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