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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 11199
Experience:  Highly accurate diagnostician with over 30 years experience!
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Oven and broil elements will not heat. Elements test good.

Resolved Question:

Oven and broil elements will not heat. Elements test good. What is the likely problem
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.
Thanks for counting on us to help with your appliance problem. My name is XXXXX XXXXX I look forward to helping you! May I please have your model number so I am able to provide you with accurate, model specific information?
Customer: replied 1 year ago.

sve47600w

Expert:  Kelly replied 1 year ago.
Thank you! Do the top elements work and get red hot?
Customer: replied 1 year ago.


all top elements work normally

Expert:  Kelly replied 1 year ago.
Okay, so that verifies that the power to the range is good. Since you tested the elements and they test good, that leaves us the relay board and a thermal fuse. Have you recently self cleaned the oven?
Customer: replied 1 year ago.

no

Expert:  Kelly replied 1 year ago.
I would recommend testing the high limit thermal fuse, number 23 in the diagram, pictured below. It is mounted on the back or top of the oven and is accessed from the back after removing the rear access panel. Let me know it this test good for continuity.



Customer: replied 1 year ago.

Have not yet tested fuse. Note: Broiler element stopped working a week ago and oven element was slow to heat and then stopped working

Expert:  Kelly replied 1 year ago.
That indicates that it is a relay issue, but let's test that fuse just to be certain because the relay board is expensive.
Customer: replied 1 year ago.

stand by. This may take a while.

Expert:  Kelly replied 1 year ago.
Take your time, I will be here!
Customer: replied 1 year ago.

I have the back panel off, but am having trouble identifying the fuse. can you help? Is it on a board? free standing? What are the wire colors going toit? What is the color of the fuse itself?

Expert:  Kelly replied 1 year ago.
That fuse, I believe, is mounted on the top of the oven cavity. The wires going to it are black and come right from the terminal that the cord hooks to and the elements.
Customer: replied 1 year ago.

can not identigy

Expert:  Kelly replied 1 year ago.
Follow the black wire up from where the cord attaches to a part that looks like the picture below.

View Full Image
Customer: replied 1 year ago.

what cord? Are you talking about the elec. supply cord?

Expert:  Kelly replied 1 year ago.
Yes, there are three terminals that the large supply cord attaches to. One of the wires leads from that terminal, the other leads to the elements. Follow the connector that has two black wires in it from the broil element to the fuse.
Customer: replied 1 year ago.


the fuse ohmed out. Read a dead short.

Expert:  Kelly replied 1 year ago.
Okay, so the relay board is likely faulty. With the power off, remove one of the black wires from the thermal fuse and tape it off. Turn the power back on and turn the oven on to bake. Test between each oven element wire to ground, looking for 120 VAC. Do you read any voltage?
Customer: replied 1 year ago.


no voltage read on either leg.

Expert:  Kelly replied 1 year ago.
That would confirm failure of the relay board, nice work! The board for your model is pictured and available below! Very well done! Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

 

Relay Board <----- CLICK HERE FOR THE CORRECT PART FOR YOUR MODEL

 

 

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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 11199
Experience: Highly accurate diagnostician with over 30 years experience!
Kelly and 2 other Appliance Specialists are ready to help you

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