Hi my name isXXXXX will be assisting you with this problem.Please allow me some time to do research and type a response to each of your posts.
could the error code be F5 E6 ?
no, f6es or f6e5
no, and all other buttons on key pad are locked out.
model# XXXXX / ser# XXXXX
touch pad color would be same as stainless steel color.