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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11842
Experience:  15 yrs. experience as a certified appliance technician.
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I have a kenmore super capacity 3.5 front load washer. A few

Resolved Question:

I have a kenmore super capacity 3.5 front load washer. A few seconds after I try and turn it on, all my settings disappear and the only light it defaults on is no spin and then shuts itself off.
Submitted: 1 year ago.
Category: Appliance
Expert:  Bryan replied 1 year ago.
Hello, Thank you for using this service, I will be helping you with your problem today

do you have the model number so i can take a look at the machine ?
Customer: replied 1 year ago.

Model # XXXXX

Expert:  Bryan replied 1 year ago.
Did you get this number off the machine itself or the book ? its not comming up.
Customer: replied 1 year ago.

Book, where would I find it on the machine?

Expert:  Bryan replied 1 year ago.
is this a top load or a front load?if its a top load look under the lid, if its a front load open the door and there should be a tag.
Customer: replied 1 year ago.

970-C47192-10

Expert:  Bryan replied 1 year ago.
okay super ! so when you start this do you hear the door lock and does the lock lite come on ?
Customer: replied 1 year ago.

Yes, the door locks and the light comes on

Expert:  Bryan replied 1 year ago.
okay right after that does the door unlock just before it shuts down ?
Customer: replied 1 year ago.

All the lights turn off and the door locked one is the last still lit when it turns off. I don't hear it unlock but once its turned off I can open the door.

Expert:  Bryan replied 1 year ago.
okay that eliminates the door lock (which is a big failure in these) this is showing a timer in it. does this have a timer with a knob you turn to set the wash cycles?
Customer: replied 1 year ago.

Depending on which cycle I chose it shows me the estimated time

Expert:  Bryan replied 1 year ago.
okay but do you turn a dial or is the control electronic with a keypad?
Customer: replied 1 year ago.

turn a dial for the cycles

Expert:  Bryan replied 1 year ago.
okay. does the timer click at all when this happens ?
Customer: replied 1 year ago.

I don't hear clicking

Expert:  Bryan replied 1 year ago.
okay. its sounds like the motor control board has failed. this is electronic and cant be tested , from what your saying however the motor never starts so this shuts down. its is a common failure. this is located inside the machine in the back right bottom corner when looking from the front. to gain access you can remove the rear cover . you can order this @ http://www.repairclinic.com/PartDetail/Motor-Control-Board/134149220/1206430?modelNumber=970-C48112-10?RCAID=1000065 this will fix your issue, thanks and best wishes, Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11842
Experience: 15 yrs. experience as a certified appliance technician.
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