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Justin
Justin, Appliance Technician
Category: Appliance
Satisfied Customers: 828
Experience:  Owner of Shaffer's Appliance Service
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When I came home around 4:30 pm today I noticed the refrigerator

Customer Question

When I came home around 4:30 pm today I noticed the refrigerator was louder than usual but no problems otherwise. I left and came back 2 hours later and the freezer was defrosting and water running down to the floor. I emptied the freezer and turned the temp down on both freezer and refrigerator. Suggestions?
Submitted: 2 years ago.
Category: Appliance
Expert:  Justin replied 2 years ago.
Hi there. Thanks for your question. I'll require your FULL model and FULL serial number to assist you. Are you hearing any buzzing noises or humming noises lasting 15 to 20 seconds every few minutes?
Customer: replied 2 years ago.

PTB1953GRQ


 


13290798ZW


 


No buzzing noises. The refrigerator is not loud at this time although when I open the freezer it sounds louder than I remember it sounding in past. It is still dripping water.

Expert:  Justin replied 2 years ago.
Very good, thank you. I'd like you to physically touch the rear wall of the freezer beside the air tower. Drag your fingers across that panel. Do you have frost or ice crystals forming on that panel?
Customer: replied 2 years ago.

No ice or frost


 

Expert:  Justin replied 2 years ago.
Ok thanks. The fan in the freezer is running? You should feel air blowing out of the air tower. If so, close your freezer door and reach back to the rear of the control box in the refrigerator section. There are some air ducts back there. You should feel a light breeze of air coming from there as well.
Customer: replied 2 years ago.

yes - air blowing out of both areas

Expert:  Justin replied 2 years ago.
Ok, that's good. There is one more fan we need to ensure is running. It is located in the rear bottom section behind the refrigerator. You'll need to pull it out to access it. Remove the little rear panel back there. The screws are 1/4 " usually. Ensure that fan is running. If it is, let me know, but stall it with the palm of your hand. With it stalled, place your hand on top of the compressor (large black circular piece) and let me know if that is lightly vibrating, OR if it is not vibrating, but extremely hot.
Customer: replied 2 years ago.

Whoa - ok - that's going to take me a little while.

Expert:  Justin replied 2 years ago.
No problem, I'll be around. I need to determine if the condenser fan is running, and also if the compressor is running. Sorry, but these steps are necessary.
Expert:  Justin replied 2 years ago.
As a side note to you, this may be covered by a recall and free repair if the compressor is not running. They recalled some of these due to fire potential from the compressor relay. When you're ready, let me know what you find.
Customer: replied 2 years ago.

did you get my last response? fan is running and compressor is hot.

Expert:  Justin replied 2 years ago.
Ok, stall the fan. Use an oven mitt, place your hand on top of the compressor in the mitt... it should be vibrating. Also, ensure the room is quiet and listen for five or ten minutes for a light hum and a click. Your unit is under recall, you'll want to get that fixed. Check the model and serial tag for a little green dot sticker. If that isn't there, your recall fix has not been done. They were recalled for fire hazard. The number to call to get the manufacturer to fix this is

1-877-329-3304

I'm suspecting the compressor relay is bad. That's what is going to be replaced with the recall repair. I'll need to know if the thing is running though. If it's exceptionally hot, that might suggest that relay has failed.
Customer: replied 2 years ago.

I did not feel vibration but after 5 minutes heard slight click

Customer: replied 2 years ago.

no recall sticker

Expert:  Justin replied 2 years ago.
Ok, call that number I provided. The click is the overload tripping out. Your relay is bad. It is EXCEPTIONALLY important you get this repaired by the manufacturer. It will be 100% free. There is nothing you can do right now. Relocate your food if you can... neighbor, cooler... keep the unit closed tight if you have no options. UNPLUG your refrigerator. This is a fire hazard. That is why they were recalled.
Customer: replied 2 years ago.

Thanks so much - do you think that is a 24/7 number for recall?


 

Expert:  replied 2 years ago.
It should be Maggie. Your model prefix PT and serial suffix ZW signify yours is part of this recall. The recall includes a revised overload and compressor relay. If the compressor is determined to be bad too, that'll be replaced free as well. Call the number tonight if possible. Tell them you have a recalled refrigerator and they'll get someone to you.
Justin, Appliance Technician
Category: Appliance
Satisfied Customers: 828
Experience: Owner of Shaffer's Appliance Service
Justin and 3 other Appliance Specialists are ready to help you
Expert:  Justin replied 2 years ago.
Maggie,

It's Justin with Just Answer. Just want to check up with you to see if you got the refrigerator repaired or if you're in the process. I hope all is well.

Justin
Customer: replied 2 years ago.

Authorized Maytag repair service is scheduled for today 9/5/12. FYI - not all refrigerators with the same product/serial numbers are covered. I had to also check the compressor id info.


 


Per the repairman - has to read Embraco with model prefixes starting with: EGY, EGZ or EGU. Luckily this one starts with EGU so the recall repair will be no charge.

Expert:  Justin replied 2 years ago.
Yes, not every single one is covered, you're right. But almost all the ones on that bulletin list are covered. The EGU compressor was one of the most common ones used in that time period (2000).
Customer: replied 2 years ago.

Relay was repaired (NC) and refrigerator is back in business. Thank you for your help.

Expert:  Justin replied 2 years ago.
No problem. Glad it was free and thrilled you're satisfied. Take care Maggie :)

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