Appliance Repair Questions? Ask a Technician for Answers ASAP
Does the model number have a 110. in front of the numbers you have given ?
And is the noise coming from the agitator area or under the unit?
Yes it has a 110 in front of the numbers. It sounds like it is coming from under the unit.
Yes it spins
Does the unit agitate during the wash cycle ?
And did this noise just start ?
Yes it does agitate during the wash cycle. This has been going on for about 2 months.
it sounds as if you have either a pump going bad or something in the pump .
How handy are you ?
do you think you can remove the cabinet if I send you a video on how to remove it .
I am an aircraft mechanic. I had the back off today and pulled the hoses off on the pump and spun the rubber fan. it did not seem like there was anything in there.
oh wow you went the hard way to the pump .
ok if you dod not hink there is anything in the pump .
is it back togeather now?
Yeah I figured thaat out after I had it off. Yes it is back together and I have ran it through with a load of towels. Is it possible that the clutch is making the noise?
possible but the clutch turns the entire time the washer is running .
Do you feel like removing the cabinet and running it to be able to better pin point where the noise is coming from?
We just settled down for the evening. I can do it tomorrow though. Can you tell me how to pull the cabinet and how to contact you tomorrow?
just reply back to this URL http://www.justanswer.com/appliance/7391o-kenmore-elite-washer-model-22932100-works-fine.html
this will show you how to get the cabinet off .
Ok so I have pulled the cover off. Jumped the lid switch and the clicking (or clanking) starts after the tank drains, pauses for a moment or two and then starts back up again. Looking at the dial it is a little over half way between pause and rinse. The sound seems to be coming from the clutch area but you can feel it and hear it in the pump area. The clicking goes for the whole cycle at this point. Also everything is thumping from the pump through the motor to the transmission area. You can see the hose going to the drain bouncing as well. The clicking also happens after the next drain, just not as long, since this seems to be a shorter cycle.
Ok so I have pulled the cover off. Jumped the lid switch and the clicking (or clacking) starts after the tank drains, pauses for a moment or two and then starts back up again. Looking at the dial it is a little over half way between pause and rinse. The sound seems to be coming from the clutch area but you can feel it and hear it in the pump area. The clicking goes for the whole cycle at this point. Also everything is thumping from the pump through the motor to the transmission area. You can see the hose going to the drain bouncing as well. The clicking also happens after the next drain, just not as long, since this seems to be a shorter cycle.
Your original technician is not available but I can help you in his absence. The third switch from the left is the cycle switch. With the machine off, turn that switch back and forth about 10 times and see if the machine will then spin. It sounds like the motor is trying to start on both windings. Let me know what happens.
I do not have a problem with the agitator spinning, unless I am misunderstanding what you are saying here. Everything works fine in all cycles other than this noise.I did rotate the rinse option switch as you mention but still have the clicking (clacking) and the thumping.
Ok I rotated the cycle switch but it still does the same thing.
I tried it in Normal (slow/fast), Heavy (fast/fast), delicate (slow/slow) all with the same results. This starts a little more than half way between pause and rinse (closer to the rinse cycle) and it makes a slamming sound just before the clinking or clanking starts.
The slamming is more than likely the transmission kicking in which I think it has always done. It is a few moments before the clicking starts. The previous technician felt it might be the water pump.
The clicking stops once the pump is through sending the rest of the water from the tub as the tub is spinning. It does not however slow down it is consistant all the way through the cycle.
Do you need to disconnect the hoses also?
Ok with the pump off I can narrow it down that the clicking is coming from the front of the motor. Is it the motor itself or the switch on the front?
Ok with the motor off when it starts the motor clicked once, then a second time, then it started turning with no clicking noise and ran fine all through the cycle.
PART NUMBER:(NNN) NNN-NNNN/strong>
$168.98 im not a big fan of sears but it seems they have the best price this time go to partsdirect
Ok I have ordered a new motor, coupler and water pump (my choice on this one). Thanks for your assistance
So I replaced the motor as suggested, the coupler, and the pump. Still have the same clicking or (thumping/clanking if you want) at the same part of the wash cycle. I am just wondering could the condensor cause the motor to do this or do you think it is the transmission making the noise? To me it is strange that this does not happen in all of the wash cycles. Does the motor only engage during this time in the process?
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Just out of curiousity I did take the agitator off this week and when I get to the plastic piece (6 & 14) it seemed a little loose to me. So are you suggesting to bring the washer to this point, just before it starts the clicking and push down on the agitator itself? Also how do you remove the plastic fork piece (6 & 14) that was the one thing I did not see a clear way to remove it.