How JustAnswer Works:

 
 
 
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
 
 
 
Ask Appliance Tech... Your Own Question
Appliance Tech Larry, Home Appliance tech
Category: Appliance
Positive Feedback: 96.2 %
Satisfied Customers: 19180
Experience: Over 35 years of in home appliance repair and service
Type Your Appliance Question Here...
Appliance Tech Larry is online now
A new question is answered every 9 seconds

I have a Kenmore Elite Calypso (110.24084200) that now drains

Customer Question

I have a Kenmore Elite Calypso (110.24084200) that now drains as it fills. I’m assuming that the issue is either one of the control boards or a solenoid (which I can’t find). I already bought a pump I don’t need and don’t want to buy other unneeded parts.

Submitted: 10 months ago.
Category: Appliance
Expert:  Appliance Tech Larry replied 10 months ago.

Hello I'm Larry and I will use all my training and knowledge of 40 years to help you with your Problem today ,, thanks

pull the drain hose up to the top of the drain pipe and start the washer, tell me if it fills and starts to wash and let me know and this will help figure the problem ,, thanks

Customer: replied 10 months ago.

I don't fully understand what you are asking me to do.



The drain hose currently drains into a pipe well above the washer. The water litterally is being pumped out the drain as it's filling through the detergent compartment.


 


Thanks,


 


Brad

Expert:  Appliance Tech Larry replied 10 months ago.

if the drain hose is sealed around the hose where it goes into the pipe and very tight then it will suck the water out of the washer as it fills, if the hose is sealed then make sure its loose and only about 6 inches of it is down into the pipe

Appliance Tech Larry41143.0005675579

Customer: replied 10 months ago.

It's not tight and has been in this location for years. I actually pulled it out to verify that it was pumping and it is.


 


Brad

Expert:  Appliance Tech Larry replied 10 months ago.

ok thanks ,, this will be the control board inside the control panel then, i like to always be sure its not something simple first, the part number for the board is(NNN) NNN-NNNNwhich cost about $149 and you can get it at a local appliance parts dealer near you, we gave it a shot to save money but was no good, sorry for the bad news

Customer: replied 10 months ago.

How confident in that diagnosis are you?


 


Thanks,


 


Brad

Expert:  Appliance Tech Larry replied 10 months ago.

98% sure ,, i never say 100% because anything can happen ,, thanks

Customer: replied 10 months ago.

Can you suggest a place online to buy the part?


 


Can you explain why you know it's the control panel? Is there a solenoid that it activates that controls where the motor pumps the water? Into the agitator vs the drain?


 


Thanks,


 


Brad


 

Expert:  Appliance Tech Larry replied 10 months ago.

its suppling power to the pump at all times so it will not let it fill to wash and here is a link to order it ,, thanks

http://www.searspartsdirect.com/partsdirect/part-number/8571359/0026/110?pathTaken=directMatch&filterPart=&pop=flush&prst=0&shdPart=8571359

Appliance Tech Larry, Home Appliance tech
Category: Appliance
Positive Feedback: 96.2 %
Satisfied Customers: 19180
Experience: Over 35 years of in home appliance repair and service
Appliance Tech Larry and other Appliance Specialists are ready to help you
Customer: replied 10 months ago.


I replaced the control panel and it didn't fix the issue....what else could it be?


 


Brad

Customer: replied 10 months ago.


It looks like you sent me a link to the wrong board. The other board actually connects to the pump. For some reason both the supply and the drain connections have power all the time.


 


Brad

Customer: replied 10 months ago.

Relist: Inaccurate answer.
The part the expert told me was 98% the problem was not. I'd like him to confirm that the other part should solve my issue.

Expert:  Appliance Tech Larry replied 10 months ago.

does this look like the other board that you need


Attachments are only available to registered users.


Register Here


Attachments are only available to registered users.


Register Here


Attachments are only available to registered users.


Register Here

View Full Image

Attachments are only available to registered users.


Register Here



Customer: replied 10 months ago.


Yes. That is the board that the pump motor plugs into. did you mistakenly send me a link to the wrong board?


 


Thanks,


 


Brad

Expert:  Appliance Tech Larry replied 10 months ago.

it must have came up with the wrong part number for some reason, if you get the board from the link i sent then send it back and they will give you a full refund and order the other board ,, sorry for the mix up from the site ,,, the part number for that one is 8541034

Customer: replied 10 months ago.


Unfortunately I purchased a used one on eBay and can't send it back. I appreciate your honesty though.


 


Brad

Expert:  Appliance Tech Larry replied 10 months ago.

thats why i try to send people to the site i send, they will get a refund with no problem ,, do you want the link to it for this board?

Customer: replied 10 months ago.


I ordered one from eBay. At less than 1/2 the cost of Sears, I'll take the risk.


 

Expert:  Appliance Tech Larry replied 10 months ago.

ok ,, you have a good evening

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • appliance doctor's Avatar

    appliance doctor

    Home Appliance Technician

    Positive Feedback:

    97.4 %

    Satisfied Customers:

    13340
    Business owner for over 43 years in the appliance repair field
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg appliance doctor's Avatar

    appliance doctor

    Home Appliance Technician

    Positive Feedback:

    97.4 %

    Satisfied Customers:

    13340
    Business owner for over 43 years in the appliance repair field
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg tom goellner's Avatar

    tom goellner

    Home Appliance Technician

    Positive Feedback:

    97.2 %

    Satisfied Customers:

    1170
    32 years servicing major appliances and hvac equipment
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg appliance Doc's Avatar

    appliance Doc

    Appliance Technician

    Positive Feedback:

    94.8 %

    Satisfied Customers:

    47905
    7+ years being an appliance technician with factory training
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg ProTech's Avatar

    ProTech

    Home Appliance Tech.

    Positive Feedback:

    97.3 %

    Satisfied Customers:

    10316
    I am a certified appliance technician of 15 years
  • http://ww2.justanswer.com/uploads/AP/apptech442/2012-5-11_134422_photo.64x64.PNG Mike's Avatar

    Mike

    Home Appliance Technician

    Positive Feedback:

    96.2 %

    Satisfied Customers:

    8431
    I have been repairing appliances for 25 years, I run my own appliance repair business.
  • http://ww2.justanswer.com/uploads/chaslapinski/2010-08-29_192518_Justanswer11.jpg Chas's Avatar

    Chas

    Home Appliance Technician

    Positive Feedback:

    98.5 %

    Satisfied Customers:

    7212
    Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
  • http://ww2.justanswer.com/uploads/WH/Whirlpoolfixer/2012-8-23_23055_P1000296.64x64.JPG MASTERTECH's Avatar

    MASTERTECH

    Home Appliance Tech

    Positive Feedback:

    96.6 %

    Satisfied Customers:

    6898
    23 Years Major Appliance Repair