okay see if this will enter diagnostic mode.
ACTIVATING SERVICE DIAGNOSTIC MODE
Be sure the washer is in standby mode (plugged in with all indicators off).
Select any three (3) buttons (except POWER) and follow the steps below, using the same buttons. Remember the buttons and the order that the buttons were pressed.
Within 8 seconds,
Press and Release the 1st selected button,
Press and Release the 2nd selected button,
Press and Release the 3rd selected button;
Repeat this 3 button sequence 2 more times.
If the Service Diagnostic mode has been entered successfully, all indicators on the console are illuminated for 5 seconds with "888" showing in the Estimated Time Remaining seven-segment display. If there are no saved fault codes, all indicators on the console will momentarily turn off, and then only the seven-segment display will come back on and display "888".
The Service Diagnostic mode will time out after 5 minutes of user inactivity, or shut down if AC power is removed.